XIDAXReviews 188

So back in Dec 2017 I bought a very Expensive computer ($6701. 00) from them that had dual graphics cards and 56GB ram and it was supposed to be the latest and greatest for that moment in time. Well I had to send it back 3 times... First time was soon after I got it and the second a year later and the third a year later... When you send it they want you to send it in the original boxes that you received it in... So yes I kept mine and well when they returned it the third time someone decided to just throw it in a box and tape it up and no real protection in it. So I didnt sign for it... They built me a new one that they said costed 4'757 to build but when i priced out everything they were doing it was 3500 only and i tried to dispute but they said that what I had was equivalent to what they were building. I doubt it... Well... This one has probs... And it must have heated up so much the tempered glass shattered. Keeps Shutting down for no reason. And they still have not contacted me about why this would happen.

Spent 6000 dollars on two computers one broke and called service never called back to this day and I called 3 times. They were so nice to take my money but when I have problem boy do they suck. No help at all stay away

These guys are plain awful. I ordered a $4,000 workstation from them for my business. I talked to the Xidax sales rep (Austin Gomez) on the phone while ordering and he was very friendly and seemed very determined to help. He assured me that there would be regular communication on the build so I could plan accordingly if there were delays. After what seemed a positive experience he asked me to write a customer service review for him so that he could get a $10 dollar reward from Xidax. I gladly did this, but as soon as I did Austin stopped bothering to communicate with me. The build was estimated to take 24 days to ship, but Xidax never updated the build status for me, never posted any pictures, never assembled any components, and never explained what the issue was, simply stating that "Covid will delay shipping." I wasn't asking about SHIPPING. I am not concerned with carrier delays. I was simply trying to find out when they would actually BUILD my computer and mail it to me. They refused to give me a response, give any indication of the build, or answer when it might arrive, as they never updated the order info on my account, which they promise to do as a service to customers. Ultimately after two months of no computer or updates and minus $4,000 from my business account I had to cancel my order. It tore me apart because I desperately needed this build for my business. If I had just chose to build it myself or have it done on Etsy, then I would probably actually have a computer by now. What a bummer. After I called Xidax customer service and they hung up on me a few times they FINALLY agreed to cancel the order. They never once apologized for any build delay or customer service issues, they didn't offer any sort of deductions or perks, and they never explained why they simply chose not to build the PC, even after I asked multiple times. Furthermore, Austin never got on the phone with me again, even though he was allegedly my "dedicated sales engineer." The whole experience has left me disgusted and upset. If you are thinking of purchasing Xidax, PLEASE RECONSIDER. There are better options out there.

Just talked to a "Product Specialist" who didn't know what ryzen 3 was, He asked me if I meant RTX 3000 series. It's an awful company with awful customer service trying to keep low-end consumers away from AMD CPUs go with another builder like Redux who doesn't try and push you into getting an Intel CPU.

This $3500 trashcan with an Nvidia RTX 2080ti, a Z390 carbon mobo, and i9 9900k 5.0 is worthless. First the mobo failed in 10 mos, so, I sent it back. Now, 2 months later the garbage bag pc randomly shuts off while playing weak $#*! WoW. When I sent it back I even had the fans upgraded and a new soundcard installed. My six year old digitalstorm still works better than it. So, I'll send it back for another two months and await for the fresh new hell it has in store for me when I get it back. Avoid this company at all costs

I had a very nasty bout with xidax,, to make a long story short they put a laptop computer together for me that was gaming specs, while the computer was good for a couple years, the salesman lied to me telling me i could replace my video card, which this wasnt true. I had them take my computer on 2 reapairs within 2 years, meanwhile my wife and her HP walmart never had one issue, i contacted segar because xidax told me i would have to get another GPU, and they got from sager, sagear is so overpriced and after a second computer i bought to eliminate xidax, same junk. Xidax while they do piece computers together they do not do many things in their office like even replacing a GPU. I would never do business with them or saeger, to make it right they sent me 3 cheap $#*! t shirts that are horrible quality, along with a pc mouse. The company is great to talk to but when you have a issue and you will be prepared to get jerked around i even had the warranty...

Bought a hi-end computer for my son for Christmas. Was looking at an Alien Auroa but ended up with Xidax (my kid found the company). Price was cheaper, service was great in configuring, the machine showed up and has worked great. Only issue was the service person helping my son configure the software tried to up-sell him on some anti-virus subscription -- this gal probably spent a total of 2 or 3 hours helping him configure and sell him. Anyways, he declined the up-sell but did get everything set up properly. Its only been six months but he is very pleased with the system.

I was going to college at the Art Institute and needed a good laptop for rendering and graphics. Also I am a gamer so two birds with one stone as they say. I received my laptop and was pretty happy. Until around a year later it crashed on me. I called them up and they said that it would be covered under warranty. I wanted to make sure it was because I was going through quite a bit of family problems. When I called them about the repair they told me that it was the mother board and it needed to be replaced. They then told me that it would not be covered under warranty because the tape I put on the top of the packaging came loose... well I was still having problems at home and it continued for a long time. To make a long story short... THEY RECYCLED MY $3,000 LAPTOP and told me tough $#*! we don; t care... even though I kept in contact and was desperately trying to get the $580 to get it back.

Bought my PC about 4 years ago. The service was mediocre. I had to call 3 times to get my secondary hard drive. They forgot the cables to install it. I still have an issue of it crashing if it ever goes into sleep mode. I had to format the hard drive due to some shoddy install of windows 10 that left some lingering windows 7 fragments. I don't even know where to begin with that problem. All in all, I would say there are better companies or you should just learn to stick a PC together yourself. YouTube can teach you pretty much anything. Tried to leave a review on another site and they called my review fraudulent because my order number wasn't real. I submitted my receipt to prove my purchase and my review still hasn't made it back up on the site.

Know your $#*! before buying from them. Ordered hard drive latter i could not afford at 1st just went with a small ssd i got a 6TB WD Black HDD they way charged me twice the amount for. A few things are shady with the company besides that i been pleased there so called tech support is a bit lacking as they want use 3rd party software if needed to fix any thing you would need to send in even if the 3rd party software is free. I also had hardest time getting my free games that came with some of my hard ware. Also shorted me on extra things came with motherboard a little here a littel there they will try to make as much money off you as possible. I got a xidax based on the idea i get life time warranty but dam did i pay for that warranty big time. Buy a system from them they gonna charge you mark up prices on the parts used may be paying double. Like i did just buying the hard drive from them

I'm a gamer. Gamers are concerned with DPS. Previously, I've bought gaming rigs of several "major" brands. Time came for yet another new rig. I went to the Xidax website and started to configure a build. That's when my DPS drastically increased. It's not what you think. At Xidax my DPS came in the form of Drew Wilcox, the Sales Manger who helped me configure a build appropriate for my gaming habits. I call it "Drew Per Second," or DPS, because he stayed with me and gave me great insight into how to build the best rig for my purposes. He was totally awesome. A couple of days later, I went back to the Xidax website to complete my order and, again, talk with Drew. And again, I had some awesome DPS going down. What a great experience. I now have my new Xidax gaming system and I'm enjoying my gaming FAR more ever before. Having an actual gaming rig that has been custom built by people who know gaming vs. one of those "off the shelf" so-called gaming computers available where you also buy toilet paper, makes a huge difference. If you need a gaming rig, or if you just want to upgrade to the ultimate, contact Xidax. If you're lucky enough to have Drew as your guy at Xidax, then you've arrived at DPS heaven. Happy gaming.