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Yext Reviews Summary
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 25th among Marketing sites.
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It's a shame that our company even has to take the time to write this review, but after looking at the others it seems to be a consistent pattern of how Yext deals with their clients and try to keep you on a contract that they didn't even fulfill.
We were left hanging for weeks to learn the program and receive help from their "experts" yet - they fail to deliver. We decided to test on our own and luckily we were able to manage it briefly... but afterwards noticed the value was something we could do ourselves and didn't feel the need to proceed forward.
Were hoping our company's review will be taken seriously for anyone to consider them and be sure to write more reviews on other platforms until Yext can come to an agreement with us.
The subscription did not do a damn thing for our web visibility. Here is the info on our Analytics from YEXT:
"There is no data in the range you have selected.
If your account is new, wait a few weeks for data to become available.
Otherwise, try changing your selections above."
This is the response after 11 months of service.
Not only is this service a brilliant idea it is easy to maintain and affordable. My mind is at ease knowing I don't have to do all that work to maintain numerous listings.
Thank you for writing a review! We are happy to hear that Yext has been helpful to your business. We'll continue working toensure that you're in control of your business information online!
Nick has done a superb job. His telephone delivery is distinct and very
Smooth. Highly professional. Pays attention to detail. Persistent on a follow-up concern that I had. Bottom line---Nick makes Yext look good.
5 STAR PERFORMER!
Thank you for taking the time to write a review. We will pass on your kind words to Nick!
Thank you yext for all your help! Great sales people they took alot of time helping me. Very freindly was not rushed through set up. Even posted my pictures.
Thank you for writing a review! We'll pass on your review to our Sales Team, and we'll continue working to provide you with great customer support.
Not only is Yext a phenomenal marketing tool- their company has a spectacular support team, too! Their response time is lightning-fast and their solutions are well researched and actionable. Austin, Luka, Mia, and Fred (just to name a few) consistently make me look like a rock star to my external and internal clients. The Yext support team is truly the best I've ever encountered and I sincerely recommend Yext to anyone thinking about becoming a Yext Partner!
Thank you, Eve! We appreciate the kind words, and we will pass on this review to our Support Team! We'll continue working to provide you with excellent customer service. Thanks for being a great Yext Partner!
Great experience with support setting up my account. Very easy to use interface with my account, settings, and controls.
Thank you for leaving a review, Laura. We appreciate you sharing your experience!
I work with several vendors at my agency. I have to say honestly Yext is number one in customer support. They are always thorough in there replies which is so appreciated because this isn't the case with most other support. Even Google and they also get back to me in a timely manner. Thank you for being a great partner.
Thank you for the kind words, Tanesha! We will pass these onto our Customer Support team. Thanks for being a great partner!
The reason we use yext is to keep our online media information correct, we came across some errors while using the yext dashboard... there was some info that was flagged by yext as it was incorrectly mapped, one email to the yext team and this issue was immediately resolved. The issue was not caused by yext but it was fixed by them, another reason why they are a great value to our Restaurant.
Thank you Yext your friends at BarloventoNYC
Thank you for leaving a review! We're glad to hear that Yext has been helpful to your business. We'll continue working to ensure that you're in control of your business information online!
As a yext agency partner we use yext for all of our clients and everything works great! We've tried other providers but your service is the best by far.
Thank you for the review! We are happy to hear that Yext is helping your clients. Thanks for being a great partner!
Worked with Ismail, Let me tell you this guy is a gem
He explained in detailed for all my concerns,
Yext should know they have a gem working for them
Keep up the good work Ismail you rock...
Thank you for writing a review! We're glad to hear about your positive experience, and we appreciate the feedback. We'll share this review with Ismail!
Spent over an hour on the phone with Adam K. Learning the ins and outs of Yext. He was very thorough and gave a comprehensive idea of where to start and what we should focus on to provide the greatest return on investment. We were glad to hear customer service is available to answer any questions about the service and there are also videos available on the Yext Help for Small Business page. Would recommend to anyone!
Thank you for leaving a review! We appreciate your feedback, and we'll use it to ensure we continue providing great customer service. We'll pass on this review to Adam and the team, so they can keep up the great work!
Andrew Lee and Nicholas J. From Yext are amazing! Since deciding to use Yext for my business, I've had nothing but positive experiences with Yext as a company and Andrew and Nicholas as part of their team. I've had a couple of questions since I've started using them and the response I get is immediate and they jump into action trying to figure out the answers to my questions. I'm am nothing short of impressed by the team at Yext and I hope it continues. By far, the best!
Thank you for taking the time to write a review! We are happy to hear about your experience with our Support Team, and we'll pass on your kind words. Thanks for being a great customer!
My experience thus far has been exquisite. Adam called me to go over how to use Yext. He did not rush me, made sure I understood each aspect, and even let me make changes throughout our conversation. Thank you, Adam for the great tutorial!
Thank you for writing a review, Casey! We're glad to hear that you had a great tutorial, and we'll pass on the kind words to Adam.
As a busy agency owner, I do not have time to spare. I appreciate that when I have an issue I cannot solve via the knowledge base (which is great also), I find the Partner Support phone line to be great. The phone is answered quickly and each time I have used it, I get a knowledgeable expert who solves my problem. What more could one ask?
Thank you for taking the time to leave a review! We're glad to hear that you've had such a positive experience. We'll pass on the feedback to our team, and we'll continue providing great customer service!
I'm always so thrilled to work with Yext! Their customer support is truly something other companies should model after. I know I can always count on their response to be quick and help me resolve any issues or questions I might have efficiently!
Thank you for writing a review. We value your feedback, and we'll continue working to provide you with great customer service!
Customer Service rep was extremely polite and professional and patient.
It was an overall great experience and a lesson about how Customer Service should be handled by anyone in that position.
Thank you for sharing! We appreciate the feedback, and we'll make sure to pass this along to our team.
If I could leave 200 Five stars for Yext, I would. The customer support is beyond on par, and when going out on my own, this was a huge thing to consider. This business makes my life EASY BREEZY, literally.
Thank you for writing a review. We appreciate you sharing your positive experience. Thanks for being a great customer!
The salesperson called and we had a nice conversation but I told him my little company doesn't need or can afford his product. He called back today and was rude and condescending. Little snickers when he would say something smart $#*!. Guess what? My little company will turn into a larger company and we will not use you in any circumstance.
Thank you for bringing this to our attention. We apologize for the inconvenience. You have been added to our Do Not Call list. Again, we apologize for the negative experience.
Cancelled service, over 10 months to go on the subscription we had. We had 4 actually. Basically told we don't do refunds. Lesson learned. Don't use YEXT.
Thank you for leaving a review. We are sorry to lose you as a customer and apologize for any inconvenience. If you have further questions, please email partnersupport@yext.com.
From the business
Yext is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We apologize for the inconvenience, and we're sorry to lose you as a customer. Yext strives to provide great customer service, and we're sorry to hear about this experience. We understand that you are working with our Support and Billing teams. If your issue is not resolved, please let us know by emailing partnersupport@yext.com.