2Checkout (now Verifone)Reviews 155

Avoid this service at all costs. They will charge you renewal fees long after you cancel your subscriptions. I have been trying for weeks to get a refund for a product that I canceled renewals about 1 year ago. They do not respond to emails and they have no customer service help. I had to contact my credit card to ask that the transaction be tracked as a fraud charge.

Today is 25th Thursday, I have sent an email on Last Thursday 18th May 2023 and still hasnot got any reply yet. Has already sent 2 reminders to reply or sort my issue. Last time it took one and half month to figure the payout bank details, infact just to update it in their system. This time I already send all 8 documents they requested last time and they requested one after the other. When you expect to receive the email that issue has been sorted, after 3 days or 4 days you get an email to submit one more document. There is NO PHONE support. Chat people are... they dont know anything.
2Checkout works good untill you have any issue, but once somethings comesup they are Pathetic in solving it. PLEASE MAKE YOUR SUPPORT AGILE AND HAS THE PHONE LINE AS WELL.

I have bought certain items. The sites I bought from are using 2CheckOut (Verifone). As I needed to change my email address I tried that.

On the site there is no possibility to do this. So I clicked "2CO myAccount & Subscription Management" and as there was no solution for my query I clicked "Contact us". Only to come into a loop where there was nothing to help me with.

I don't understand why companies, and not the smallest, use a company where you come into a loop after asking questions.

On the site there is no possibility to do this. So I clicked "2CO myAccount & Subscription Management" and as there was no solution for my query I clicked "Contact us". Only to come into a loop where there was nothing to help me with.

I don't understand why companies, and not the smallest, use a company where you come into a loop after asking questions.

It looks to me like 2Checkout is built with outdated technology. The portal is slow and not very responsive and still done with PHP. I would expect a faster single-page application UI built with Vue or React.
It also looks like the backend is a monolithic application and not based on scalable cloud infrastructure. Still had some problems while we had black Friday discounts. That's super annoying. I also don't like the checkout templates. They had bugs, and people could not remove something from the cart on systems with small screens or special browsers. The template I have chosen also does not show the discount text. Something I would expect also from the reduced templates.

Best regards,
Patrick

No stars... They could not refund an incorrect purchase to my Credit Card when that is what the merchant billed. So called customer service is a JOKE

2Checkout is a great service. We have been working with the service for 10 years, issues that arise are resolved very quickly. Thanks guys for your work!

It just works!

I started a Shopify store and decided to give 2Checkout a go for my new business. Unfortunately, I had to repeatedly send the same and further info to them and waited for weeks for approval. Then I was disapproved for no specific reason given. Absolute poor service! I am glad I was not approved; otherwise, I would have to deal with their below-average service.

I bought Malwarebytes through PayPal, but somehow 2Checkout dealt with processing the transaction. Malwarebytes was canceled, and I got a letter it was refunded. I NEVER got the refund, so no I've had to escalate the issue with PayPal as 2Checkout is ignoring my communications, asking where exactly IS my refund.

UPDATE: I was Refunded by PayPal under their customer protection soon after I filed a complaint. 2CO send it about 8 weeks later, after all my BAD reviews. That went to pay back PayPal. I won't change the rating because of the hassle I went though. Still a bad experience

Was processing some payments for my clothes store by verifone, when it should be payed, they blocked my account for next confirmation. When, i confirmed all orders, which were made, they didn't pay me at all. And now they blocked my account at all. I did not have any chargebacks or refunds at all.

If you want a payment gateway and consider 2Checkout (now Verifone) as an option, Just don't, especially if you want it as an individual. Here's my experience with 2checkout, maybe it will help you or prepare what you should expect from them. You will be surprised by the conclusion.

I have been freelancing through Fiverr and Upwork and decided to have my own website and a payment gateway for it. 2checkout looked good to give a try and here are the documents I submitted:

1. Government-issued ID
2. Birth certificate
3. Utility bill
4. Proof of address
5. Website updates according to their requirements
6. Delivery policy
7. Refund policy
8. Domain ownership
9. Bank statement
10. Fiverr earning statement
11. Screenshots of my canceled orders

After completing all the details in 2 months and going back and forth providing them with too much personal information these were the objections.

1. Your Fiverr earnings don't match with website service charges, I explained Fiverr is for individual services and on the website I have packages.
2. Change the "Get proposal" button to "get a quote"
3. We do not support free services or services under $1.00. Here are the free services which have nothing to do with payment processing: https://bazaljunaid.com/free-services/

In the end, I stopped the process myself because they were asking nonsense questions, and I was fed up.

Conclusion:

If you are an individual and looking for payment processing, don't go for 2checkout instead use direct payment methods like PayPal, Payoneer, or wire transfer. You have to build trust first for sure, but that's the easiest way. 2Checkout (now Verifone) is good for eCommerce stores and membership websites where you don't interact with clients before they buy a product or service but if you send them a proposal before starting the project, You can easily give them the payment method you like.

Bottom line: 2Checkout (now Verifone) is not for individuals, no wonder why they have too many bad reviews.

I wouldn't recommend using VeriFone for your business. I've been dealing with them for a few months now. Trying to get money out of these guys is like pulling teeth; constant slow emails back and forth, asking for loads of personal info and when I finally get a refund its less than what it should be. If I were a business using 2checkout for my merchant services and it took a couple of months for one of my customers to get a refund that would reflect very poorly on that business. Which is exactly what it has done and following this review they will get a bad review also. I would consider other options with better standards for your business.

Worst provider ever! They asked me for 6 months of online sales for a new online business! Is this stupidity or what?

I bought non-working software for over $30. The merchant has a 30-day money back guarantee for technical issues, but they refused to refund me. Verifone, who also goes by 2checkout, refused to refund me because they said that it is only between me and the merchant. Well, now it's me, the merchant, Verifone, and a PayPal dispute.