2Checkout (now Verifone)Reviews 155

I have been a customer of 2checkout for over 10 years. I've never had major problems until now. I have lost over $ 1,200 of which there is no trace of it. Support closes tickets without explanation. Yes, everyone is right here, the worst support I've ever dealt with.
Long story short. I had a payout threshold of $ 500. | The following weeks were passing, the money on the account was increasing and the 2checkout was not being paid out. $ 2,500 was raised and I wrote to them that something was wrong. Some Ana Korkusuz, like a financial support leader, wrote back that they had some technical problems and were working on solving them. After some time (a few days) they sent about $ 1,200 and the remaining funds disappeared without a trace! I have evidence for everything from WHMCS's own billing system - I sent it to them. Wise Mrs. Ana of course closed the ticket without commenting on the matter. It looks like they started robbing customers or they had some kind of breakdown or hack and they don't want to admit it. They don't want to help you recover your lost money. If you don't want the same thing to happen to you, stay away from these thieves.

They read from a card, don't answer questions and make everything overly complicated. If you want to give a lot of personal info, this is the place.

They steal from you, if you see a payment gateway with 2checkout, Don't do it go somewhere else. This is a RIPOFF SCAM company!

Customer Support is unresponsive, Python APIs are outdated.

The support team does not respond in a timely manner. In addition, it only uses automated responses and does not attend to problems in a personalized way. They decided not to approve my business, even if uploaded every single document they asked for. They didn't gave me a detailed answer to address the issue, they just cancel my account and sent me autogenerated email. So I waste development time and money.

If you are developing on Python be prepared to downgrade the version of your software since the API is old and outdated.

Since the acquisition by Verifone, we are experiencing a lack of support regarding supplier documents required by our customers for the procurement process. There is a mess on the 2checkout side after the acquisition, the official company name has been changed to "Verifone Payments BV dba 2Checkout" so it changes a lot of things from a legal/financial perspective. We are waiting since January 2022 for updated documents and we have not received them yet. We cannot process a lot of orders due to this issue, but nobody from 2Checkout responds to our gentle email reminders.

Update, in a pretty prompt response to this review, they apologized and offered a refund. Based on that customer service and the quality of the product I purchased I've updated from 1 star to 3. If the refund process and cancelling auto renewal was more clear and easy, an even better rating would be given.

I bought a product through them from Easus. They subscribed me to a monthly subscription and only provided pretty complex instructions on how to cancel after they charged me a renewal. I would avoid this company at all costs. I immediately sent a refund request and it was denied.

Stay away from this company. They charge you
But you never get the product. In my case
On Sept 7,2021 they informed me that I made a purchase
******* for 102.76 USD. This was for a fishing rod.
More than two month later I still don't have it delivered.
On Oct 31,2021 I send them at *******@vidrax-fishing.com and
*******@2checkout.com an inquiry about the status of my purchase.
They keep silent. They fooled me for $ 100. Good job.

Pro:
- complex, complete software application with many facilities
- complete set of detailed financial reports
- safe in operation
- no problem in two months with many transactions
- complies with the contractual terms
- ensures very good dialogue with customers
- simple, fast and trouble-free integration with Shopify

Con:
- the total value of commissions and deductions exceeds 10-12%
- the money enters the bank account in 2-3 weeks
- the documentation is very good for WEB programmers but it exceeds the usual practical requirements for a shop hosted by a platform (Shopify)

2Checkout is like a high speed train: it can take you quickly to your destination but it throws you down without hesitation if you don't know how to hold your own. And especially don't try to fool him!

... we are developing a subscription based website for classic car traders. I guess we offend someone that maintains 2checkout's acceptable product list. Business must be run by liberals, so I would avoid the hassles... & do business elsewhere.

I lost $300 to a chargeback that was a very obvious scam. They refunded the customer his money after he canceled his order, then made me pay for it! They did not contact me before doing so.

Now, they owe me $5000. I'm a small business so this really hurts my business. I've been in a dispute with them for 4 months. I've been asked to provide tracking numbers from my customer's purchases. I have complied with this request and only once in the 4 months period did they sent a few hundred dollars of what they owe me. After fulfilling repeated requests they continue to ask for tracking numbers and they are not paying me or explaining to me what is going on. I've found nearly every aspect of their service extremely frustrating. If you have any other credit card gateways options for your business, use them. Please do not use 2Checkout.

2Checkout is a synonym for disappointment. World's lousiest customer service, bland replies and will make you wait for ages when answering your queries. What's even worse, they have their own opinion on what you can sell and what not. After 2 months of continuous struggle, taking each and every confidential document from me, they came back to me telling that my account has been rejected because my products do not conform to their standards. Guess what those products are? SOME BY MI! A skincare brand which is available on every frigging skincare website including iherb, Namshi, Sokoglam, 6th Street, Yesstyle, Stylekorean, Sharafdg, Walmart, Amazon and where not.

In their final email, they said they cannot support my business forgetting that I had merely applied for their service, not for their support!

Stay away from them.

Pathetic experience with 2checkout, I apply for 2chekcout 2monatize plane, After submitting all documents they don't respond me I wait for 7 days, then I apply a ticket and after 7 days their customer care responded to my mail and demand further docs from me, I provided them my CNIC, my house documents, business documents and all confidential data my banking details and etc, then I wait for 7 days they don't respond me then again I submitted my ticket and they took action after this I received their email we need a stamp paper of your property where you are running this business I provided them and again they delay me for 7 days, after 21 days of processing they just emailed me send us a product which you are selling, I just send them, they said please remove PayPal from your site to enable our gateway I just remove everything from site.
After processing of one month they just sent me a message" your product is against our guidelines and send me a link of prohibited products I just checked and my product was not their prohibited list, then again I submitted a email and request them my product is not listed in your prohibited products, and please send me a valid reason why you didn't approve me, then they only sent me a message we can't disclose and close my account. I just waste my 1 month and Provide all data. Very unprofessional I don't know why they don't approve me I have checked on my competitors website their gateway is integrated but they didn't approve me.

Why do the f do the customers have to give their utility bill and identity document to purchase a simple fking thing? I recently went to a site to purchase a software subscription for my study. Unfortunately, I did not know they used 2checkout (I had faced 2checkout harassment in the past as well). After I completed the payment using my PayPal (which is configured for two-factor authentication) I did not get the subscription key of the software because I had to at first click on a link sent by 2checkout to validate that I am not a fraud. Ok fine, but after 20-30 mins they sent me another email that I have to send them my identity document and utility bill document (WT F) to verify my payment? I mean, seriously? As if I do not purchase online stuffs from other websites who uses gateways such as paypal express, stripe, klarna, square etc, they never harass their customers, they validate fraud or non-fraud payments through their technology. I will not share my private documentation over 30 pounds, this is not the first time 2checkout is doing this with my Paypal accout, they also did this with my bank cards as well.

This company is highly unprofessional with employees who are utterly incapable. No answer to emails, no explanation and zero communication. It is a shame for the affiliates like visa and mastercard that they are doing business with this company.

I made a purchase for Winxdvd software, they took the money from my credit card instantly and then didn't send my purchase! Instead they sent me an email asking for bank statements and copies of photo id! In future I will ensure that I do not purchase from any company that uses 2Checkout!

If you get sales, they will ask something from you, and if unable to comply, your money will stuck forever.

Horrible support, took them 1 month to review my application. They blocked my account with the excuse I'm selling something that is not in their acceptance, we are selling small business management software in the cloud by the way :) in Africa. They send us link to 2Checkout Prohibited Product List/Acceptable Use Policy, witch has kinda terrorists product list for dark web. Anyway support sucks, if you are not US company with a lot of lawyers or some top company, just give it up and look for something else. A lot of people complaining about rip offs on payments, so may be its a good thing we were blocked :) Cheers ppl, have a nice day

Got a payment from my client in march which was estimated to reach my account on 1st April, on 1st April they said it will be done by 7th April and today on 7th they say 22nd April, when i asked them why they are delaying it they restricted my account for no reason.

Please note - I have been a loyal customer in 2checkout and in years i have no refunds so any dispute, This time when i got an excellent project and payment they restricted my account with no reason.

Guys please never use 2checkout personally it will make you mentally harassed.

As we all know as an entrepreneur we all need payment as we can pay to our staff and people working on the project and if your payment will be on hold how will you work…

Think about it: if it can happen with us it can happen with you too…

Beware…