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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Great books, great prices, supporting smaller businesses around the country, shipping times are really decent. 100/100. I will never order books from anywhere else.
Not easy to enter an alternative shipping address nor to verify my billing address. Kept getting "error occured." Finally think I managed to do it after a bunch of rigamaroll. NOT GOOD if you don't want people to resort to Amazon
Selection and cost was very reasonable will definitely order again from site and use it as a source when searching for books for school
Purchased a Charlie Kirk book the day he was assassinated. Paid in full at the time. Book was never delivered. Seller resold it for triple what I paid. Seller said the book was damaged beyond repair by delivery service. Delivery service never received my purchase. Book seller lied. Disgusting behavior. My account shows the book, sale, and seller on my account. I have the emails from the seller and from the delivery service. Shameful
I placed an order the other day and accidentally hit "place order" before changing the shipping address. I immediately sent a note asking that the shipping address be changed - but it still was sent to the original address. Very frustrating.
It was easy to find the books I wanted, used and for a good price.
I ordered a few copies of "Conquering the Wind" for my grandchildren because their grandfather's family came from the Volga region of Russia at the end of World War One when the communists took over. They talked about their experiences through the years and this book gives the reader a vivid picture of their lives over there…where and how they lived, how their traditions changed through the years and why they decided to come to America. I wish my husband could have read it before he passed away.
Except I signed up for text messages to save $5 and had no way to apply it on checkout. I probably didn't read it carefully enough.
I have a question, I notice that when the taxes are calculated, shipping gets taxed, I do not believe that is correct. I do not like being overcharged.
My shopping cart empties frequently. I do not want to create an account. I used to be able to add items to my cart and it would remember the contents till the next time I went shopping. Now I believe I am supposed to open an account with a password etc. I liked the previous system better.
My adult daughter has wanted this childhood memory movie for many years! She'll be so excited when she opens this gift Christmas morning!
It took two weeks for it to be prepared for shipping, but I can excuse it because I imagine it's very busy during the holiday season. It was speedy when it was finally sent and the books came in good condition.
Well, the site was fairly easy to navigate, and the delivery date is well before Christmas. Will say more, after the book arrives!
It was pretty streamlined and smooth. The interface was simple and clear, including showing all options available for purchase.
Alibris is a life saver for finding pretty much any book you can ever think of. I've used it off and on for several years and for example found a book on here for 10$ everywhere else I looked it was over 500$. It's a amazing source for reading material.
As always Alibris has the books I'm looking for at a lower price. If I am not mistaken I saved about 30$ ordering this item from here.
I ordered a Like New book. When I received it, it had a personalized sticker on the cover. That should never have been listed as Like New. I contacted the seller to return the book. The seller refunded my money promptly, including my shipping. I appreciated that very much.
Alibris was rec to me by a guy I worked with, Greg H. I much prefer Alibris over Amazon. I really appreciate the options for searching…straight forward, no interruptions from "sponsors", just straight up sales. The ease with which you can find the book you search for and then search the same seller for others (price break on shipping) is flawless. A few "courtesy quirks (the 12 hr hold on items)" but after a bit of learning about Alibris' use of personal cookie settimgs, I do actually appreciate that hold, even if it is a bit annoying.
It was all good, except i probably misdirected the parcel to my old workplace. It got squared away, though. It's parked on my TBR pile as a write this.
This site usually has any book at a reasonable price. Searching is easy. I do find it ridiculous that this section has to be 50 characters. Making this process quick and easy would be another plus for this website. Also it wouldn't let me choose the no feedback option. I don't need one more things coming in on my email, so not happy about that.
Multiple times as I went to check out the system had an issue and when I would get back in my cart was empty and there seemed to be no way to any of my previous choices.
I did like the option to adjust my cart if Alibris found a way to make it more cost effective. After adjusting it to a great option for me and then loosing the cart more then once, I could not get it back to being as effective a distribution of books. I had to choose between hrs of frustration trying to find books into similar stores, paying over $90 in shipping, or cancelling books. Because of the time crunch, I have cancelled books I would have otherwise purchased. I feel like the website also used to say how much more you would have to spend to earn free shipping from different locations.
Two big improvements that would really have helped:
1. If as the checkout was suggesting book switches it took into account the Will arrive by Dec 24 icon. Especially as that only showed for books purchased from alibris and not your affiliates on the shopping cart page even if they did show on the books page... but not the book on the websites page, only on the one where it listed the book from multiple stores.
2.If the alternat choice checkout page also listed the alternate prices of the books in your cart from the other sellers in your cart no matter if there was a calculated savings or not. Sometimes I just wanted to see that page and had no option to bring it up. I know that there were several other books I had originally been set to get at Alibris, but after the cart when down the last time I was overly frustrated and didn't take the time to search for them again. However, I know that even if the individual price of the book went up, the savings from not having to pay shipping would have saved money in the overall.
The quick arrival of my
Book and the perfect condition for a reasonable price is what makes me come back to buy books from this site time and time again. Never a disappointment
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.