BecexTech.comReviews 164

I purchased some nikon lenses through this company "apparently" based in Melbourne, AUSTRALIA. However, after chasing the delivery (don't believe their 1-3 days promise)... my delivery arrived from Hong Kong. Whilst the good were fine, and exactly what I had purchased, their delivery from HKG meant I received an import duty charge from DHL for several hundred dollars. This was never disclosed in their pricing or terms and conditions. After chasing them on numberous occassions, they are still evassive about this charge and I am now having to argue with DHL about the legitimacy of buying from an "Australian" business! Buyer beware... I would not recommend them nor will I use them again.

Very poor service with no contact number to call or talk to any customer executive.
It has been more than a week and there is no update on the order I have placed.
They only respond via email that too after 2-3 days and just mention that it's been processing but no update after that.
Very pathetic service

I bought a refurbished phone from them online through MyDeal. They sent me the confirmation of order. The next day they said they had listed the incorrect price and I couldn't have the phone unless I paid double the advertised amount. They inferred I should have known it was a mistake and refused to send me the phone. I believe a good store would honour on line agreements. I was left without a phone whilst I tried to sort the issue. I still never received what I purchased and Mydeal were unsupportive, I will not be using BecexTech or the Mydeal site again.

Don't buy anything from BexecTech their item are coming from Hong Kong and you'll be waiting for about a month later to receive your order and customer service is sucks they don't want to do anything to help to out all they do is to ask you to wait or give you a bull$#*! excuses and they took too long to post your order out for delivery. Don't waste your money and time on BexecTech

I purchased a new OnePlus Pro 8 smart phone.

It started having screen issues (Flickering, etc) and so I completed the provided warranty repair form and send the phone off to Melbourne for repair.

I heard nothing for a couple of weeks, called the firm, they told me they were waiting on a part from China.

Nothing again for another 3 weeks, I call them again and they tell me they can't fix the phone, contacted Becextech about this issue 3 weeks ago and no reply.

Their phone number in Australia is disconnected - I spent almost $1000 on this phone - I will be very upset if they don't replace it.

Ordered 2 x Samsung S21 Phones. Waited 16 days for delivery. Tried several times to find out where my order was. Hadn't even been shipped. Was given false information 3 times even after expressing my distress & asking for a refund. Only reason I received my order was because I opened a Paypal dispute. Can't rate them low enough. :(

I got Asus Rog 3 and the screen cracked from the inside was in my car all good put it in my side pocket got out of the car and next thing I see the phone screen went blank too off the screen protector and there is a crack underneath it, did my online research and there are issues with the phone all over the internet but somehow this Company is trying to blame me for it and trying to prove the customer is lying. Well I personally do not know how this Company got all these awards because they have the worst possible customer service team.

Have lodged a complaint about them with ACCC really have not seen a Company who is too busy trying to prove there customers are liars rather than try to resolve the issue.

*WARNING*

They tried to bribe me to delete my negative review. I can only assume that they've done the same for many other unhappy customers that they've ripped off. Read the other bad reviews! What happened to me is summarised below...

- Ordered was delayed for no legitimate reason. No accountability was taken by BecexTech other than to continuously blame the delivery partner (who they had engaged)
- Order arrived with a broken seal on the packaging
- Order did not arrive with the other items that I had ordered and paid for. These items were essential for me to use the primary ordered item. They then refused to give my money back for this order and tried to bribe me, saying that I could get the money back only if I agreed to delete my negative review.

I would never order from BecexTech again. I am trying to fight this situation, but I'm just the little guy against a huge company.

The worst retailing experience in my life. Do not trust these people.
They might offer cheaper prices but they are totally unreliable.

The use a delivery service called DPEX also totally unreliable

I am about to take BecexTech to Victorian Consumer Affairs and VCAT to exposure their practices.

One warning... cheaper does not mean reliability or good service. Do not use these ppl.

Most of the reviews they get are fake.

Becextech is an absolute scam, do not trust at all, send suposed brand new phones with quality seal broken and giving the run around when asking for refund.
Order recieved 5/4/2021
Im on a mission to tell the world to stay clear.
Also looks as thought there are plenty of good reviews around, through my research most of them are fake accounts.

So I bought a news htc phone last year, It played up on the first day, I went on deployment came back in the new year. Contacted them (they only do email), was told to send the phone to their repairer who by the way is not a HTC approved repairer. I get the phone back a month later and the phone is still broken(start-up software issue I think). I email them again and request a phone call to speed up the process. No phone call but "can you turn on the phone and hard reset it while we figure out what to do" and that is after my lengthy mail explaining the issue! I send another reply email and the response, "send the phone in again". My advice, find another supplier that actually can communicate preferably by phone. This email stuff back and fourth takes a day each way.
I am so annoyed and sorry that I supported becex. Poor service, wouldn't even give 1 star! Becex, give me my money back...

Ordered and paid for a new phone on their website, only to be emailed later claiming it wasn't in stock and offered a more expensive phone (classic bait and switch). I said I would wait for the phone to be back in stock.

Fast forward 5 weeks and I contacted BecexTech to get an update on the order. They told me that the item was "perhaps discontinued" and I should buy a different and (you guessed it) more expensive phone, despite the phone in all it's variations still being listed as available on the BecexTech website!

Bait and switch me once, shame on you. Bait and Switch me twice... shame on me for believing your lies.

Bait and Switch are deliciously illegal tactics. Will file a complaint with ACCC.

Can anyone give me an Australian address for this company because I am going to pay them a visit to nicely discuss them ripping off my daughter for all her $900 plus them having the phone, Of course in the nicest way possible, what goes around comes around.

Absolutely hopeless company. No contact details to talk to a real business and their response through emails is hopeless anyway. When ordering they say that shipment leaves within 1-3 business days and charge you a fat shipment fees but shipment never takes place as promised nor do they respond. Be careful, I will never deal with them again. Frustrated, I am looking to cancelling the order and seeking full refund.

I thought I would buy a phone from here last year as all reviews were so good- Admittedly i was could also save $200 but had i know all the time and stress it would have given me I would have never of purchased
I ordered in May and it said that the phone would come that week. Alas a few weeks later not here. I was chasing and chasing. Poor customer service. Finally got hold of them and they said my phone had been stolen. Long story short I had to wait just over 3 months for phone to arrive
Then when it did arrive. Plug wasn't Australian so I couldnt even charge it- very long winded to get htem to send me another charger. The screen protector they gave me was damaged. They gave me $5 refund but this was nothing interms that it was over covid i couldnt go to store to get another protector and now my screen is scratched a fair bit
Also they refused to give me my $70 refund- That was a rediculous postage fee when a) I dint even receive it and b) they should have credited it for all the time spent waitingwithout a working phone!

It tells you it comes with 1 year insurance and warrenty- that was also another appeal to buying a phone of a not so known website- this is a twist on the words as this is not true- this is just for post cover

I have realised through research that alot of these reviews have been done by fake accounts
I cannot recommend people enough to order elsewhere
Poor customer service and an awful consumer able experience
I shall be going to the ombudsman when I have time

I received a DSLR lens as a gift. It arrived in terrible condition, clearly crushed during transport. Becextech had placed only a layer of bubble wrap around the manufacturer box before putting it in a plastic shipping bag. To make it worse, though the lens was supposedly coming from within the USA, it came from Hong Kong. They shipped a $1500 sensitive piece of electronic equipment in a bag... half way around the world! When I contacted them to report the damaged item and file for a return-they said it isn't their fault how the carrier mishandled the package and that I should file a case with the shipping carrier.