BecexTech.comReviews 164

I had ordered one plus 8 pro from Becextex and raised a return request within a day as I was facing issues with transferring data from my Samsung phone despite trying all possible options 20 times. The network of one plus 8 pro kept dropping when I was trying to switch. I requested a return the next day and after exchanging a few emails I was told it will a 15% restocking fee and no refund of postage. I paid $1200 for the phone and $73 postage and they only refunded me $1019. 15 after deducting the restocking fee, Thus a loss of $1273-1019. 15=$254 had incurred which is quite substantial I believe.

False claim of free return shipping. They will not pay for shipping.

Returns only allowed for first 7 days. Never heard of such online shopping company.

After that, they will claim that returns only allowed if the item is "unused condition" even if you find the item is defective. And Fees apply.

After 14 days, No returns, not to say free shipping return.

Good luck to you if you wish to buy from this company! It's a total fraud!

After 4 business days, I emailed them asking for my package to be sent. I guess they forgot about it. It was sent from Hongkong, I thought it would be sent from New Zealand, as I ordered from a New Zealand website and I never saw international delivery.

It then got stuck with DHL, so I asked Becextech to find out why; they replied for me to contact DHL. They gave me the wrong contact info at first but did resend the right phone number days later.

DHL said they need the commercial invoice from Becextech and that my package says it's worth half the amount I paid for it (I'm guessing to avoid fees, or my product is refurbished).
Becextech then tells me I should have never contacted DHL, even though they asked me to. They said they would handle the issue and I could relax.

For many weeks, DHL would contact me daily saying they have had no contact with Becextech. Becextech would never say why and told me to relax every time.

After weeks of no change, I asked for a refund, then magically they finally contacted DHL and I got my package a few days later.

The risk of buying from Becextech is high, ask yourself if you're ok with a dramatic order process, or pay a few dollars extra from a more reliable vendor. I would have paid a lot more to avoid all this wasted time and stress.

I was excited to purcahase the new oneplus 8 pro and after doing a bit of research I finally decided to take the plunge with Becextech. Boy ohhh boy, did I go wrong!

After making the order, I was promised to receive the item within 4-7 days, after 2 weeks of waiting I finally received it! After waiting for 2 weeks I couldn't wait to get into it! But after opening the package I realised to my dismay that they sent me the wrong phone! A one plus 8, not 8 pro. Valued and sold on there website for $500 less than what I purchased at $1350.

Not only that but under my details on the package, it had someone elses phone number, and within the box had a US charger adapter, not Australian!?!?!?

After emailing them and telling them what happened. I was asked to take approx 20 photos of the product, products box and serial number. 2 weeks after I received the item, and with numerous emails back and forth. I was finally notified that they would not refund or exchange my item, as they believed that it was not the phone they sent me. Yet it was the only phone I received that came out of the box with the tracking number they provided!

I did not accept this verdict and after numerous emails back and forth trying to resolve the issue(they have no phone number to help customers, only email), they finally told me to write and Affidavit confirming my version of events which I did and sent back to them.

After 8 weeks of back and forth emails since I received the item, and 10 weeks since I purchased it. I am left with a phone that I did not purchase and $500 out of pocket.!

Now they want me to send the phone I do have back to them, and trust them that they will send me an 8 pro! How can I trust them now? After everything that has happened. All I want is the difference of $ refunded to me and to keep the phone that they did send me, which they wont do.

This companies customer service is horrible! With no contact phone number, and the customer service email closed on weekends along with the wait time to reply to emails up to 3 days! Trying to resolve an issue is near impossible!

My advice... Spend a bit more money and go with a company that can be trusted.

STAY AWAY FROM BECEXTECH! TRUST ME!

Stupidly I bought a phone from this company and instantly discovered that the phone itself had inadequate speakers for my use. The phone was bought July 24,2020. I finally got a partial refund today, the ultimate 'F... you' from Becex. I was required to send the item back by registered mail, which of course was costly and not part of the refund. Ultimately I spent $535 to get a refund back of $397 and the whole process took 'only' over a month. Worst of all, the individuals I was in contact with via email (you can't call these people) were very unconcerned with my issues over the phone and additionally threatened to send the phone BACK to me if nothing was wrong with it, and that would allow them to further charge me over $50! I am out over $100 for buying the wrong phone and choosing this company. Be warned.

BecexTech supplied a demo iPhone 6s with a bent back. It was a Japanese phone so was not covered by the Apple Australia warranty. The battery only lasted just over a year compared to an expectation of 2 – 3 years. After much interaction, they offered to repay just the cost of the phone if I returned it to them. They did not offer to refund the shipping costs, the cost of the technical report requested, nor the return postage costs – an extra $100. They declined to provide a replacement phone.

Those people are total scam, some Chinese based company that's just being dishonest, rude and horrible. I'm lucky that one part of my order has arrived. I had to email them on every step to all what is happening, and they forgot to tell me some things are in shock. When I got my first item I sent them an email asking where my other things are, and then they told me some things weren't in stock and other things they just going to ship, can you imagine they only told me this 2 weeks after i made the order and only because i asked. I said I want refund for the rest and I no longer want it when they haven't sent the items my way, they said they sent them, but they couldn't give me tracking number or any proof or deadline, can you imagine. They told me they sent them with the regular post from China?! I told them that's not ok, I didn't agree on this and prefer to get refund and find this things from other place and they refused and told me just to wait for this things to arrive some day! A whole month and nothing has arrived, I will never order anything from this place again, I so much regret it. You need to really think twice if you care about your money.

Below is an email I got from them when I asked about tracking number for the item I purchased: Not sure what this means. It has been more than three days since I purchased this phone. On their website, they indicated that it will leave warehouse within 1-3 days. It has already been more than three days and below is what they said when I asked about tracking#. Weird... This is not going to be my final review as I am still waiting for the item they took my money for.

"Hi Gutema,

Thank you for your e-mail.

We are sorry to inform you that your case manager, Ratna, is not working on this weekend.

Our Warehouse also closed on the weekend.

We will inform her about your e-mail and she will get back to follow up this case again with you as soon as she is in, either in Mon or Tue.
Please kindly wait for her.
Thank you"

I never received the $339 unlocked, "A" quality, Samsung Galaxy Note 9 I paid for. I received a Sprint locked, "B" quality chipped phone, with a receipt for a $270 phone. More than five weeks and 25 email later I have not been able to get a full refund. I ordered from BecexTech, was billed by Julian Technology PTY LTD, the return shipping label they sent with the phone was to YY shipping in Iowa. ( I was only able to upload one pic to this review)

This company and the A holes that run it with a constant suppy of 1/2 turths, BS and failure to deliver the agree apon product. Right from the start the money was taken with a 3 4 day dilivery promised. 14 days later still no phone. We cant get a straight reply or even a reply.
They have taken my sons hard earned money for his first phone and given nothing in return.
We have contacted fair go so other people will not get ripped off from these A holes

I ordered a phone from them. They sent me the wrong one and immediately tried to contact them. Via email, they responded asking for many items; of which i provided all i could. One specific thing was the weight. I had a scale from when i was with Stamps.com and sent it. Their issue was like 200 grams off their records. I later added the label and it matched the fedex label weight. They are continually fighting with me the item is not correct. My entire argument is exactly that. They refuse to refund and now they want to "alert the authorities" on me! I have continually asked them to send me a return label and they refuse.

This company sells stock they don't have. Warehouse dispatch time is NOT 1 - 3 days. It takes weeks. The customer support is VERY patronizing. I was told I would be refunded but may incur a cost of AU$55 admin fee for their mistakes. After arguing the point They said they would refund me without charging fees so I purchased a phone elsewhere. When I inquired as to when I would be refunded they stated the phone is now dispatched. This is NOT the refund I was promised and now I have 2 phones coming. The warehouse is NOT in Australia and Becextech has NO communication with it. I am also worried the phone will be a refurbed second hand phone or a Chinese knock off but classed as new.

BUYER BEWARE!

I was told my order wouldn't ship before the Chinese New Year by Customer Service so I asked to cancel my order. The CS rep didn't process my cancellation so the warehouse shipped it. I spoke with them about return as I was clearly given misinformation regarding shipping and they want to charge me $150 as a restocking fee. Guess money is more important than service... especially due to the fact that it was their mistake.

When I said they were ripping me off their response was..."Should we wish to rip you off, we could have taken your money from the first place and not bother sending your order" ARE YOU KIDDING ME

I know they're cheap but find another place to buy your goods!