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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She was very clear in explaining my options. She was pleasant and made polite conversation.she explained my reservation and asked questions
Jenny helped me to arrange a surprise stay for me and my husband at the Moose Jaw spa! She was kind, courteous and super efficient.
The agent was very kind, efficient, and prompt in making the reservation for me, granting my special request for a ground floor room.
There was a lot of noise sounded like children in the background she was short and insisted I had to book a it's her vs the online offer that was cheaper she was short with me and English was hard to understand making booking uncomfortable she said the amount included access and when I asked what that was she just repeated it but she meant taxes.
I threw lots of needs and stipulations at Alex in a tight timeframe close to a holiday when there had been a mistake on our end with a previous booking and he was able to find something greatvto meet our needs. I would use this service again or hire this customer service employee for my team. Ty
Nicholas made it very quick and painless to book my hotel room. He was able to assist me in a timely manner and ensured I had everything prepared for a comfortable stay.
I wanted to book with the hotel directly. I called the number listed for the hotel and they answered. I asked if this was the I Hotel and they said yes. I booked and was first of all overcharged. Also, I was given misleading info about the pet policy and when I got there was forced to book a second room. All around terrible experience. Will never use this service or this hotel ever again.
Carlos Enrique helped book my hotel and he was efficient and got all my information right the first time! Great experience highly recommend!
I had tried to make reservations online, but after an hour plus of processing, I called the number indicated if need help. Oscar was helpful; however, the price was $77.00+ online, but when I called he said it was $124+, which I didn't then it should have been different. But we are traveling through Nashville to go home and have enjoyed staying at LaQuintas in the past.
Stayed for hospital patient, hotel was way better than expected, has a bar with good food and entertainment, and there are several bars. Restaurants, museums, and malls within walking distance, even though we were there for a bad family experience, the hotel made the trip comfortable and enjoyable
He charged double the room
I work in Springfield, Il. But I live in Champaign, Il. I get off work at 12am. When I began to drive home, the fog was so thick, I realized I was not going to be able to drive home. I drove to the hotel. When I called for a reservation the young man I spoke to helped me with my reservation. Hector was very helpful finding me an available room. My nerves were fried just getting to the hotel. And I was upset not to make it back home for christmas morning. He was so supportive! It took me a few minutes to calm my nerves. Hector kept telling me to take my time, everything was going to be okay. Completely patient!
I can tell Hector is awesome at his job! Also, full of Christmas spirit!
Elsa Guadalupe was super helpful and attended to our needs immediately. Especially in this special Holiday Season Christmas Eve she was able to accommodate us with a room last minute. Above and Beyond Customer Service!
Our booking agent Osvaldo was very helpful and knowledgeable. He explained the deposit and grand total. He made the experience very smooth. Thank You Osvaldo! And thank you Quilette OceanSide Resort! We are looking forward to staying with you again.
I booked a hotel room with Nancy Esmerelda on a trip to visit family before Christmas. It was a last minute booking to stop over for the night and Nancy could not have been better - the booking was quick, efficient and she was really helpful and wonderful. Our hotel stay was seamless and we were all set to book in when we arrived just twenty minutes later.
I talked to Mark on the phone very pleasant guy. Hopefully my room is available. He was very pleasant and nice thank you Marco.
I made it clear that I was booking for this night, and the booking agent confirmed that I would be able to check in right away, but the hotel wouldn't let me check in and said the reservation was for the following evening.
This company will clone hotel websites and use malicious Google ads to make you think you are booking directly with a hotel. I accidentally booked with them.
Upon realizing my mistake, I called immediately for a refund. The customer support put me on hold while she "called the hotel" and told me it would be canceled and refunded. I received a cancelation in my email.
Then I got another email saying I wouldn't be refunded because the hotel said they wouldn't refund.
I called the hotel and they said BookOnline could cancel and refund with no issue. BookOnline lied about it! The hotel also let me know BookOnline gave me a completely fake confirmation number for my "reservation."
I called BookOnline back and they "escalated me" to their email support who is not responding, not even to their own cancelation email!
This company uses deception to trick you into booking and then makes it impossible to cancel and get a refund. They will lie to keep your money. This is a SCAM!
Do not trust these clearly fake positive reviews.
Humberto was very helpful. Explained cancellation policy and I received the confirmation emails and texts right away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members