CarCoversReviews 21,031

Bought a cover for our SXS. It fit great and the material feels like it will stand up to the elements. I like that there are three straps with clips that go from one side to the other which secure it. One strap goes from front to back, the other two are located near front and near the rear and go from side to side. There are places in the cover that allows access to the SXS so I can use ratchet straps to secure it to a trailer if need be. I priced several covers here in Canada and even with the exchange rate being so bad, the price in USD was still better.

We purchased the clips for $18 for our Volvo XC60 SUV - the first time using them; three of them cracked. It was November in Florida with no extreme temperatures. I called their customer service and their warranty does not cover the accessories. Yes the clips are an accessory. They should not even be selling these subpar clips.I am waiting to hear from their customer service manager to call back to replace them. The actual car cover is of good quality.

Purchased an all weather cover for my 2022 Canyon, cover didn't fit front barely covered the bumper. The string they give you to hold cover on does nothing cover constantly got blown off. I had to use bungy cords in the front and back to keep cover on. If you purchase from CalCarCovers their covers fit the vehicle you buy them for.

I purchased the Ultimate shield truck cover which is described as "weather proof" and "water resistant," along with the statement that "no water will seep through the seams." After some rain, my truck is drenched in water and the bed has a puddle of water. The cover is not doing what I purchased it for.

I am very disappointed in the customer service at carcover.com. A few years ago, I ordered a premium cover for my main car and have been very pleased with it. I ordered another cover for my second vehicle but ordered the ultimate cover, thinking that was the same quality but somewhat less expensive. After receiving that cover, I found it to be of poor quality, heavy, bulky and awkward for me to handle. So I called customer service and expressed my dissatisfaction so they started an exchange for the premium cover. It was not clear to me that I would have to pay a high shipping return cost. At first, I was told the shipping return would be approximately $20.00 which I agreed to do. I wound up spending $47.66 to just return the ultimate cover. I think more should have been done especially since I was just trying to exchange for the premium cover. I wound up cancelling the whole order, with a loss of $47.66. Very disappointed.

Last Follow-up: 12/12/23

Received my product today; thankfully, no duty tax assessed. Still waiting on the additional 10% discount credited to my Credit card used (per owner/CEO).

I was willing to change rating to a five-star but upon opening the product received is not what is shown on the website. The Website shows a car cover being a form/tight fitting. Car Cover received is baggy and not form fitting and allows for wind to blow under the cover and insects / rodents and such to crawl within/under. In addition, under "details" it states that "the car cover is guaranteed to fit your car perfectly and snugly." Not true; when in place, is extremely baggy! Lastly, the leads/straps are frayed. Pictures avail upon request.

- Gold Shield 5L - Car Cover for
BMW M4 2022 Convertible 2-
Door. Shows form / tight fitting.

Because the product is not what was shown or illustrated on the website, I have no choice, but to reduce my rating back to a one star; and to never recommend or buy another product from Car Cover.

Total disappointment!

Follow-up: 12/5/23 I received a call from the owner of the vendor noted below. Owner demonstrated genuine concern to ensure 100% customer satisfaction by offering to provide an additional 10% discount on the product ordered and to reimburse me for the total amount of duty tax if assessed prior to final delivery as item was mailed internationally vice USPS Priority Mail. As a result of the call from the owner vice a customer service rep, I have upgraded my rating from a 1-star to a 3-star. Will follow-up with the owner once package has cleared customs in Milan. If no duty assessed, I will upgrade my rating to a 4-star vice 5-star as product mailing results in a significant time delay to final destination.

Initial Review: The website carcover.com leads one to believe that the vendor is based in the United States and the product ships via USPS. As military serving Overseas with an address of APO AE. USPS mailing is critical as shipping from outside the U.S. results in international mailing (3 - 4 weeks transit) and product is subject to duty tax before delivery. Willing to change rating providing that cover arrives 8-10 days and no duty assessed on product
Date of experience: November 24,2023