CarCoversReviews 21,031

Fit, Finish, Quick Shipping, etc Very Good. I purchased the Top of the Line Cover for my Wife's 2018 Subaru that was going to be outdoors and unattended thru the Winter while we Snowbirded in Texas. Before we left Wyoming I put 2 extra cross straps and 2 lengthwise on the cover. It Didn't Stay On! A friend stopped by a Couple of Times to get it readjusted and it kept Moving. It Finally Blew off to the Point he and a friend just stuffed it under the car because they couldn't unlock the Security Cable! It's been there for a Couple of Months now and it's a month and a half before we get home. It's pretty frustrating when I check my Ring Doorbell camera every morning and see that expensive Car Cover Stuffed under Her Car!

Generally, exceptional customer service. The only problem is after your first warranty replacement. At that time I had to return my cover for evaluation which cost over $40 in shipping. I was then offered 50% off… The full price! I should have just bought another cover.
That being said, after a couple of more emails, I did get a free replacement.
I have purchased covers for my other vehicles from this same company and will continue to do so.
In this climate, there is no such thing as a lifetime cover!

I purchased and Ultra guard or Ultra Shield from this company. After 5 years, the cover started to rip on the side that had been exposed to the most UV rays. When I try to make small adjustments to the cover by pulling it on that side, the fabric would rip spontaneously. Bear in mind this was the side that was always exposed to direct sunlight for three Summers. After submitting my warranty claim to carcovers.com I was informed that they do not warranty rips in their fabric.

Back in November of '23, I bought a car cover for my full-size van. I paid $220. After receiving the cover, I tried it and it was too short. I call Carcovers.com and they said that they sent the right one. After many emails, they finally wrote me back indicating that, indeed, they had sent the wrong one and for me to repackage the cover in its original box with all its parts (clamps, bungee cords, etc) and to take pics of the tags inside the cover. I had to take and retake such pics because each time they were dissatisfied with the results (maybe they thought I was sending and old one back?). Once they received the old one and verified it, they sent me correct one (I hope it's the right one because I've never had the chance to try it out). When I went to put it one, I found that they had not included the clamps and the bungee cords. I email them 3x about this issue and they kept ignoring my emails, so finally I had to open a dispute with my credit card company, Costco Chase Visa card. Carcovers.com kept declining my dispute (I had to reopen it twice as Chase kept closing it without telling me). I had to tell and re-tell Chase that I had never disputed that they sent the cover, but that I needed them to send me the missing part, specifically the clamps, because without them, this product is useless to me). Well, here I'm two months later with this dispute and Chase just closed my case today ******* without telling me why. My next move is to contact the California Dpt of Consumer Affairs and try to see if a Class Action lawsuit can be initiated as there are plenty of people having disputes with the shenanigans that these crooks pull on their customers. Next time, Amazon.