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CarCovers has a rating of 2.9 stars from 21,031 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and credit card. CarCovers ranks 10th among Auto Accessories sites.
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We got a great price by going to their website with free shipping. Cover for our UTV Can Am Defender was prepped, shipped and received as ordered. We are in freezing temperatures right now and the snow falls off without any puddles of frozen water. Thank you CarCovers.com
"Thank you for one of the best customer service experience I have had. The problem with my order was remedied quickly and without any fuss. I highly recommend Carcovers. Their prices are competitive and the product arrived in good condition, and as advertised.
I purchased a Platinum level car cover for my 1953 Chevy truck after speaking with the people at CarCovers.com. I explained that the vehicle would be spending a great portion of time outdoors and needed the best protection possible so they recommended this cover.
It has rained twice here and both times the cover leaked and caused water to pool on the bed cover under the truck cover.
I called the company and spoke to Shawn and he was telling me that the cover breathes and is supposed to have some seepage. I explained to him that this was not seepage but some kind of a leak to cause the pooling of water below the cover on the bed cover.
I also told him that I have had many covers for my vehicles over the years and they never leaked and caused pooling of the water below the cover but he states this is normal. In what world does a cover leak water and is still being sold as waterproof.
Well, the bottom line is they refuse to do anything to resolve this issue and I feel if you are representing a product to do certain things and it doesn't then they should stop stating that it does this at their website.
I would not recommend this company to you.
It was easy to order through the website, and I received the high quality cover quickly.
I opened the box and immediately (5 minutes) called the customer service number because it did not fit, even with the mirrors retracted (see photo). They said the 30 days were past, no exceptions. They don't guarantee their products fit.
Very easy ordering. Very detailed description of cover.
I have an Infiniti FX 50 S that has roof racks on it. These covers wear down quickly at the roof rack area. The fabric essentially disintegrates. This is the 2nd cover I've bought from this site and will not be doing so again.
The whole order experience was great you don't get to say that very much when you live in southeast Alaska it came quick and easy. The car cover was easy to put on every day and I love the quality. Thank you
Have a Jaguar XJL...big car that I wanted covered for the pennsylvania winter, cover fits great and looks like it will be great for this winter.
I ordered a cover for my 2011 Ford E350 Van. The cover arrived in acouple of days and fits perfect. The van is currently parked outside near several trees. It's nice knowing it is protected from the elements and stays looking good.I am very happy with the cover and will continue to purchase covers from you.
After researching car covers for weeks, I was discouraged by the negative reviews on so many of the available car covers. Even premium comptators to carcovers.com. I recently bought a new Lexus IS 350 F Sport Design and went with carcovers.com and I could not be happier that I did. I purchased the Premium Shield cover and it is just that. Premium. The lining is ultra soft and the outer material looks like it could withstand reentry into the Earth's atmosphere! Not to mention it is a perfect fit for my car. I could not be more pleased. Highly recommended.
You would be better off duck taping trash bags together. This cover it really bad, I have had cheaper covers last much longer. I leave my truck for three months at a time when I go overseas for work. When I came back the cover was completely shredded! Do not buy!
I compared other brands and materials. CarCovers had the best value. Also had best description of material choices that can be so confusing in various websites and print catalogs. I like a thicker cover to protect from dings. I love my purchase.
Carcovers.com is a sneaky, deceitful company! I ordered the top of the line Platinum Shield car cover from them since I wanted the best outdoor protection for my car. I purchased the cover with the understanding that some "moisture" could get through the cover. To me, moisture doesn't mean allowing enough water to penetrate the cover to create pools of water to sit on my car underneath it, which is exactly what happened and it defeats the purpose of the cover. I had the cover on the car for only one week, within that time frame, the pools of water then attracted earwigs, which then gave birth under the cover and were all over my car, along with other insects. I was horrified. I contacted the company and they did nothing, they didn't even have the courtesy to respond. I essentially flushed $200 down the toilet for a product which did nothing to protect my car from the elements, which was its purpose as they so boldly claim. All the cover is good for is acting as a very expensive dustcover for an indoor car, it offers zero outdoor protection. It is a major waste of money and I'm only lucky I got it on sale and didn't have to pay full price for it, but throwing away $200 is bad enough. Do not be fooled by their false advertising, this cover does nothing it claims to do for outdoor car protection. Not only that, but I ordered their gust strap kit and they supply very poor quality tarp clips, one broke the moment I put it on. I had to go to Home Depot the next day and buy a pack of replacement tarp clips. The gust strap kit is also a rip-off for what you're getting, you can buy your own better quality tarp clips and bungee cords for way less and it will do the exact same thing. I spent $200 and the only things I got which were usable were three of four tarp clips and two bungee cords, everything else was useless garbage, does that sound like a good investment? There's absolutely no way the positive reviews on this cover are legitimate since it can't even perform its most basic of functions. Buyers beware, this is not a cover suitable for outdoor use, you will waste your money. This is an overpriced, low quality dustcover, nothing more. Keep in mind carcovers.com and carcover.com are two different companies. The one you need to watch out for is carcovers, with an "s". Shame on them!
The quality and fit are superb, and the the price was fair too.
This company as yet today to refund $59.99 or answer my emails,and called couldn't get thru and
After I purchased in 7/2023 and returned product due didn't like and didn't fit good to date 10/28/23 still no refund!
All good. Have not used yet. Thickness & Quality suspect. Price was right. Will See. Use more during winter. No Garage. Lot's of money invested in my new toy. Hope it works well?
The customer service follow up with my purchase has been great.
I purchased the "wind gust kit" with my cover for my Rav4 also. One of the heavy duty clamps had an issue and they replaced it buy rush shipping me an entire new set of clamps which. All the clamps are working well.
Thank you so much to all of your team for a great car cover!
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.