CenturyLinkReviews 142

I've neber been satisfied with Centurylink. It's speeds are so slow, a snail passing by in front of me would appear like a formula 1 racing car. As a customer I learned the true meaning of the company name: Centurylink ~ 'cause it takes a CENTURY to LINK!

I was a customer for over 3 years and I still would have stayed with Centurylink even though the service is horrible and the speeds are slow. I stayed because I could lock in the promotional rate ($29.99 instead of $59.99) as long as I renewed the 12-Month contract every time. Yet, it looks like a dumb guy made a mistake during the renewal process as after six month I saw a charge of $59.99. I immediately called customer service and asked why I get charged that amount when it should be $20 less, remember I signed up for 12 months. The agent told me that the employee who did the renewal process mistakenly entered only 6 months of promotional rate for the 12 month contract. So I told him to correct the mistake and charge me the promotional rate for the next six months. End of story. However, the customer service agent told me he can't do that as I "agreed" to the terms back then. I replied that I made it lould and clear that I only renew if I get 12 months of service and the customer service agent told me that I will get a full year of promotional rate. Nonetheless, this idiot on the phone repeated over and over that he couldn't change anything than pay the regular rate for a "service" not even worth single rusty, dirty penny. I got so angry I told him I quit. He warmed me about the $200 early termination fee.

I cancelled my contract with Centurylink early anyways. And yes, Centurylink has sent me a $200 bill plus some other charges for my early termination. Yet, I won't pay anytime soon that bill. I plan to pay that final bill at the speed of Centurylink.

I am not happy with our service from this company. We live out in a rural area, so there are very few options available for internet. Actually, this is the only option we have where we live. And it is terrible. It is overpriced for the crappy service we actually get. The highest plan you can get is 10gb, which is not much at all. It is supposed to be high speed, yet we still have to have a phone line to be able to use it. It frequently is out for no reason, and I have to reboot the box at least once a week, if not more. I feel like I am back to using the old AOL dialup crap, the amount of time I spend waiting for anything to download. Forget about watching tv shows or movies online, you'll be waiting forever for it to even load to the point you can watch it without it buffering multiple times. I really wish there was a better option for internet where I am.

I can't fully explain my whole situation, but I will say this:
It took them two weeks to hook up a phone line I never wanted (but had to get in order to have the bundle).
Three weeks into my service I still didn't have my modem for the internet, even though they most certainly were billing me.
After the first month my bill was over $300 dollars-for someone to come out and check to make sure my phone line worked, internet service I could not use, and the DirecTV people to come cut the existing line on a cable box to wire my place.
When I tried to have my bill explained to me, they claimed they couldn't find me in the system... until I told them that I wasn't going to pay my bill if I wasn't in their system (then they found me just fine :D)
Then when I was disputing the charges with the lady on the phone she told me I was wrong, I signed a contract, and she didn't have to talk to me any longer, and hung up.

I dealt with their crap for three months, until I finally got fed up and canceled. They did actually admit at that time that they didn't get to charge me a cancellation fee.

Then a few weeks ago (2 years after I had stopped service with them and they had been notifying me, saying they owed me some money) I received a letter in the mail from a collection company saying my account was sent to them for a hundred and some odd dollars.
Needless to say I was livid!
Tried to speak with someone, but was:
Transferred to different region head quarters 4 times (once when I really was speaking to the right region)
Transferred/spoke to over 25 people
Was hung up on 3 times
Yelled at twice
Lied to pretty much every time (they still couldn't find anything about me)
Wasted over five hours of my day
And was told that it was because they gave DirecTV the money, and I never paid CenturyLink back for it, because that's how they bundle.

Complete B. S. but I don't want this going on my credit report, so I am stuck paying someone for something they didn't earn.
I wouldn't suggest this company ever!

So we set up a date to have our internet installed and that day came and the technician called and said he wouldn't be able to make it so it got pushed back to the next day... Next day came and no technician so the next day (day3) i call centurylink and they assure me the technician would be there at the end of the day... Never happened needless to say called multiple times they lie and say its already hooked up when its not and they toss you from person to person if you call them waited well over a week to get my internet set up with them mainly because they are the cheapest where i live and theres only 2 options here. Horrible customer service and horrible buisness.

I signed up for the DSL service with Century Link in May, 2014 on a 1 year "contract" with a person who knocked on my door in a guarded community, which means he was trespassing. He told me that DSL was much better than the old days which was a lie. I ended up with a 3 mgb service that had little bandwidth. Had several issues with hook up and billing as well. I found it appalling that their employees actually wanted to argue with me, the customer. They never lived up to their end of the "contract" which called for "high speed" internet. I finally canceled the service in March due to aggravation. They sent me my "last bill' which calls for a disconnection fee and an early termination charge. Ridiculous. If I don't pay the bill what are they going to do, cut me off? I should have read the many terrible online reviews and told the salesperson I was having him arrested and charged with trespassing.

HORRIBLE! Switched from Comcast to Directv and had no choice but to add Centurylink as my provider for internet. I was to receive my modem within three days so I could hook up myself. The modem never came. Three weeks later... and with me calling Centurylink (without internet) my neighbor comes over to say he has three modems at his backdoor addressed to me but delivered to him. (Our house numbers are clearly visible) Rather than finding out why I don't have my modem, Centurylink obviously kept sending multiple modems and for some reason they were being delivered to the wrong address. (my correct address is on file). And why they would be delivered to a back door rather than the front door is a mystery I cannot understand. I go to hook up and it will not work. I am told a technician will show up between 8-5 on Tuesday. No one comes. I speak with a "manager" in Phoenix and he promises a technician will arrive at 1pm on Wednesday. Never shows. I have now been without internet for a month (I guarantee I will receive a bill) and I have called to cancel. I would rather pay more with Comcast than deal with these idiots. This has cost me at least $500 because my financial advisor who deposits money into my account every month had been trying to contact me about needing to change some investments and until I could contact her she was unable to deposit money into my account which means all of my bills that I paid out will be returned.
They need to understand this horrible customer service can affect someone's life in a dramatic way... and what has happened to customer service? Doing what you promise? NEVER will I reccomend this company. And there is nothing they can do... the damage is irreparable. If a manager of a company is that incompetent its no wonder all the other employees are as well. Please DO NOT give them your business. This is my first review ever because I felt compelled to write it since this is the worst company I have ever dealt with my entire life!

So in depth with complaints not enough room in this review. Horrible & incorrect billing service since August 2013, received bills in mail with 3 erroneous acct numbers assigned to me, each bill had an incorrect address, each bill was incorrect, spoke to over 12 customer service reps and none could correct and am still in December 2013 seeing incorrect bills, incorrect addresses and on and on, ready to go to FCC and probably will. Do not expect any customer service from this organization