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City BeautyReviews 1,367

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

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New Hampshire
1 review
0 helpful votes
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Smooth skin
May 5, 2022

I wanted the skin on my face and legs to look more youthful (less saggy and crepe). I have been using City Beauty (Invisicrepe Body Balm and Multi Action Sculpting Cream) products to help me in this quest. It has been very inspiring. I love the product and believe it works for me! Definitely going to continue to use the products.

Date of experience: May 5, 2022
Tennessee
1 review
0 helpful votes
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Love this as moisturizer because it is not greasy. Makes my face feel good, not greasy also like it cause it comes in large jar and lasts a long time

Date of experience: May 2, 2022
California
28 reviews
3 helpful votes
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Love it
February 2, 2022

This is my 61 year old grandma's second jar of this cream and I have to say that this product makes a noticeable difference in loose skin. Aging is a given, the hardest thing for me to get used to is the changes in my skin, she has tried many different lotions and body oils and at first they seem to help, but I have to say that aging loose skin is a different animal. Then normal dry skin and this is the ONLY product that has really made a difference, I honestly can't wait to try some other products for myself and my family members!

Date of experience: February 2, 2022
North Carolina
2 reviews
0 helpful votes
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Body Balm is bomb
January 30, 2022

I am 33 and I have been using City Beauty for many years now. I am just in love with the products and it's a regimen for me. I currently purchased the Body balm to use and I can say it's kept me feeling lifted and nourished. Thank You!

Date of experience: January 30, 2022
Oklahoma
1 review
4 helpful votes
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BEWARE
January 27, 2022

Read before purchasing from City Beauty. I placed an order and I was sent items I did not want and billed 3 times for unwanted items. I called them and was told if I didn't want them they would only credit me them if I mailed them back at my expense or they would credit me 40% and I can keep the items. One of the items does not work at all, she told me same thing I can send it back at my expense and would get credited or keep and get 40% back. They do not stand behind their products. I have 2 problems with them, sending me and billing me for items I didn't order then making me pay the postage to ship back and for not standing behind their products, if the dont work, they need to pay for the shipping to send back to them. I will never order from there again and if you decide to order, check your credit cards and expect them to send and bill you for items you didn't order.

Date of experience: January 27, 2022
Finland
2 reviews
0 helpful votes
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Nice scent
January 27, 2022

Good absorbation and nice scent. I like the products they propose. On my recommendation, two o fmy friends already started using it.

Date of experience: January 26, 2022
Switzerland
2 reviews
0 helpful votes
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One more cosmetics website which I like. Already bought several pieces and can say that they're good.

Date of experience: January 21, 2022
India
8 reviews
0 helpful votes
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Ordered night face cream, it has smooth texture and maintains my skin glow, effective. Many shades of lipsticks for perfect skin tone.

Date of experience: January 17, 2022
New York
1 review
1 helpful vote
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Garbage
January 15, 2022

Overpriced trash I purchase bottles on their promotional offer and of course you can't return anything bought on promotion

Also the product itself is subpar it works no better than my Olay

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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New Favorite Neck Cream
January 14, 2022

I saw a review of the body balm on youtube by a beauty influencer I decided to try this since my neck and chest area looked dry. I really like this a lot! I have been using the balm on my neck and chest every night and I have noticed a difference even a few bumps that I had on my chest are gone! I like the texture of the balm not to heavy. Just right!

Date of experience: January 13, 2022
Alabama
1 review
0 helpful votes
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Returns are a rip-off
January 10, 2022

Lip plumping gloss didn't work for me. They offered 40% refund and not return product - no prepaid return label!

Date of experience: January 10, 2022
New York
1 review
1 helpful vote
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Be extremely careful with this company, they are extremely sneaky company!
I ordered one item ONLY, they charged me 4
To my Amex! When i called a nasty woman
Just kept talking her head off, not giving me a chance to talk, that was their customer service
Where they don't give you a chance to talk,
They are I assume trained just keep over talk you so you don't have a chance to talk!
Nasty nasty way of handling customers!
Save your money and your credit card, they will charge and charge without your authorization!

Date of experience: January 3, 2022
Illinois
1 review
6 helpful votes
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Best products ever
January 3, 2022

The City Beauty products are excellent. They perform exactly as described. I have never had a negative reaction to any of their products. They smell wonderful and completely absorb into my skin without leaving a greasy residue. Compared with cheaper products that don't work, these are a better value, especially if you take advantage of their multiple product discounts. They also have sales from time to time so that's a great opportunity to give City Beauty products a try. You won't regret it.

Date of experience: January 2, 2022
India
3 reviews
0 helpful votes
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City furnish
January 2, 2022

My experience with cityfurnish the furniture I rented is of very good quality and cost me compared to others. I recommend you to rent furniture form cityfurnish.

Date of experience: January 2, 2022
Florida
1 review
0 helpful votes
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To look at my upper arms, you'd never know I was over 71. The crepiness in my upper arms is barely noticeable & I even have other women ask me how I avoid the dreaded wrinkles in my arms. I do not like to go a day without using the product! It feels very light yet moisturizes better than any body cream I've ever used!

Date of experience: December 21, 2021
Croatia
2 reviews
1 helpful vote
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Effective products
December 21, 2021

These are the products that make a difference. Lip glosses are fine and the products for skin make the result seen.

Date of experience: December 20, 2021
Wisconsin
1 review
0 helpful votes
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Invisacrepe really works
December 15, 2021

The invisacrepe has made a significant difference in the crepe appearance on my hands. It probably took 2 weeks but is making an improvement on my hands.

Date of experience: December 13, 2021
Oregon
1 review
0 helpful votes
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Excellent products. I saw visible difference in just a week. I would highly recommend their products.

Date of experience: December 2, 2021
Texas
1 review
0 helpful votes
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What a wonderful surprise to discover a product that actually works! Be sure to use enough and it works wonderfully.

Date of experience: October 10, 2021
Matilda H. City Beauty Rep
over a year old

We're happy to hear you're enjoying your City Beauty products. We're thankful for customers like you!

California
1 review
0 helpful votes
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Great Product
October 9, 2021

I have tried several anti-crepe creams and this is the best so far. Has a pleasant aroma and I can see and feel a difference in my skin.

Date of experience: October 7, 2021
Matilda H. City Beauty Rep
over a year old

We love hearing stories from customers like you! Thank you for the positive feedback.