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Custom Offsets Reviews Summary
Custom Offsets has a rating of 3.5 stars from 462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 8th among Tires sites.
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I have been very pleased with the service I have received from Custom Offsets. I had originally ordered wheels that weren't made for my vehicle. A quick call to Customer Service, and Megan I. Was able to help me get the package I needed.
The tires and wheels were delivered without problem. They look great on my Jeep.
I have received many compliments on the tires and wheels and I gladly tell them that i ordered them from Custom Offsets.
My son was so impressed by the service and selection that he ordered tires and wheels for his BMW.
Thank you very much my experience was amazing exhaust and cts3 installed less the a hour between the two 5 inch exhaust kit had everything needed very well built quality parts
Thanks for the 5 stars, Mary!
Second set of rims and tires I've bought and was a good experience both times now
We're happy to hear that, Jeremy! Thanks for the support!
Great customer service and products. It was easy to build the sit up I was looking for.
Thanks for the feedback, Doris!
Easy to find the set up that fits your ride. 100% satisfied!
I recoed the 2 center caps to replace the ones that were a different color they are almost identical except the new ones are slightly thicker and the back is molded differently so I have to buy new bolts to get them to fit on the rims because my original order that fits came with 1 long screw and one short screw each the new caps need long screws to reach the threaded holes in the rims
Brian - we do not physically manufacturer the wheels that you purchased, so if a center cap design changed, that would be on part of the manufacturer. However, we're always happy to get in touch with the manufacturer and get this figured out, so please reach out to our customer service team so we can help! Thanks.
Site made it easy to piece together what I wanted. Delivery was prompt and as expected
Thanks for the feedback, Ann!
I ordered a wheels and tire package on a Tuesday and had them at my doorstep by Thursday! Great experience I've only received from Custom Offsets.
Thanks for the feedback, Jose!
Website a little slow but other than that its great
I was told tires had shipped so I called. The tires were to be mounted and balanced. Was told that is correct disregard that email. Then later I received another email that 1of2 packages have shipped so I called again. Was told that it was bolts for the center hubs. Which I knew nothing about. The bolts arrived. About a week later the wheels and tires came mounted and balanced as stated. Center hubs came also that I never saw when looking at the wheels. I don't really like them and in addition they mount on the outside of wheels not just fitting thru center. The bolts that was sent earlier did not fit holes that was drilled in the wheels and they sent some with the hubs that did fit but only 6 not 8.
Wayne - We apologize for any confusion regarding your wheel/tire package. If certain items on the order are available and can be shipped, those items may ship under different tracking info/numbers. If this was not communicated well, or if we did not keep you up to date on anything else on your order, we apologize for that as well. If you are unhappy with anything else regarding your order, please reach out to our customer service team via phone or email and we will help however we can! Thank you.
Great customer service, fast delivery, no issues - great!
Thanks for the feedback, Benjamin!
I purchased a BDS 4.5" lift kit last July, and only received the basic kit, and reaching back out after getting a chance to find out what I did have, I was bale to still get what was missing, and am now ready to complete my truck!
Thanks for the feedback, Christopher!
Love the site especially the gallery of the vehicle with different wheels
We're happy to hear that, Dorothy! Thanks for the support!
Easy navigating and finding what I wanted. EmaIls with videos we're super helpful. Wheels/tires came earlier than expected!
Thanks for the feedback, Nicole!
Took a month to actually have items in hand from time of order then some items were damaged but was customer service was on top of it an fixed the issues super fast.
Thanks for the feedback, Ethan!
My wheel and tire order was missing one lug nut. I'm not sure if I lost one or if the order was shipped without it. The customer service rep was very friendly and helpful. Custom Offsets sent me three lug nut and I received them the very next day. Great experience!
We’re happy we could help out, Rick! Thank you very much for your support!
2020 Ram3500 Dually HD Limited Black Edition. 6 brand new sensors would not communicate with the truck will have to put stock sensors back in! 6 new Fuel Cleavers with Nitto Dura Grapplers and 13oz. Of balance beads in each and didn't balance balance at all! Truck shakes pretty bad at most speeds! All this after 800 miles so far! No change! WTH is going on here if the the product isn't right!
Todd - We can definitely understand why not only the issues with the sensors would be problematic, but we also understand why the vibration/shaking issues you are dealing with now would also add to the frustrations overall that have happened up to this point. We are always happy to help when any issue comes up, so please reach out to our customer service team and we will do whatever we possibly can to make sure this situation gets resolved ASAP. Thank you!
Very very good and straight forward and ver very help full customer service
Thanks for the feedback, Eric!
Very good selection but not enough variety of tires and products were dirty and scratched when received
Thanks for the feedback, Andrew!
My whole experience has just been awesome i spoke with a wheel rep and he assisted me with a list of wheel models i found exactly what i was looking for i received my order in less than a week which surprised me because i live on the other side of the states
We’re happy we could help out, Alan! Thank you very much for your support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear that, Daniel! Thanks for the feedback!