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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I called within an hour and a half to cancel my order and you wouldn't let me cancel. So now I have to wait till I get my order and go through the process of returning it. I will never deal with extreme terrain again.
I ordered this kit and it is 1900$ it was out of stock so I put notify me when in stock I then got an email a day later said it was in stock and unit price is 1175$ I'm curious why the unit price and sale price is so different. Are we the consumers paying 800$ for handling fees or 3rd party price.
Hello Greg,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent purchase of the Steinjager DOM Tube Long Arm Travel Kit for 2 to 6-Inch Lift; Bare Metal (97-02 Jeep Wrangler TJ w/ Automatic Transmission). We do apologize that this item is currently out of stock. Once it is back in stock, we will provide you with the tracking information for your order.
You shared that you received an email stating the cost was $1,175, do you still have that email? If so, could you kindly send an email to satisfaction@extremeterrain.com with the context of the email and kindly provide your order information. Once we receive that information we will be happy to review the cost difference for you. We are showing that when you made the order the cost of the item was $1,915.99 plus the $149 freight handling fee.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I was worried that this would not arrive in time for Christmas. But, thankfully, it did. The only bad thing was that the box it was shipped in showed what it was. Thankfully, he didn't see it, so all was good! I think he is going to love it. What a creative idea!
I ordered in on 11/28 and have yet to receive item. Spoke to rep 1 week ago and said they would get back to me within 24 hrs. I have to hear from anyone. I've ordered from this company before and didn't have issues. Very disappointed.
Hello Gena,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent order for the Suparee Sequential T-Style Spare Tire Brake Light (21-25 Bronco, Excluding Raptor). We apologize for the delays in having the item shipped to you. It is our goal to have orders to our customers in a timely manner, and we fell short of our goal with your order, We can understand your frustration with this experience.
We show that you contacted our Customer Service Team and they were able to set up a lost package for you and we are in the process of researching this situation. Once our review is completed, we will refund your original payment method and you will receive an email once the refund is completed,
Due to this experience, we issued you a promotional credit that can be used on a future order. Please note, this credit is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I encountered difficulties while checking out an order, but Ms. Charity effectively guided me through the process, demonstrating excellent customer service.
I like how it recommends a Garage that I go to very often. I trust the people there to install my stuff that I ordered from your company. Thank you for that.
I like the products that they carry and they always have sales open box items and makes it easier and cheaper for people like me, but I'm always satisfied with their delivery.
Recently purchased a hood protector. What made this a satisfactory experience was the part being delivered in good condition, ie, one ordered from a competitor arrived broken, necessitating a return; no one wins cost wise in a return. The Husky protector went on easily and is of better quality than one from that company starting with a "W."
FedEx delivered the k&n elevated intake snorkel system. Completely damaged. Box was torn and opened items have scratches and visual marks. There was no care on how this package was mailed out
Hello Jose,
Thank you for your feedback regarding your recent purchase from ExtremeTerrain. We were disappointed to hear that you received your K&N Elevated Intake Snorkel System (16-23 3.5L Tacoma) damaged. If you would like to set up a return and replacement for this item, please contact our Customer Service at 610-990-4559 and the representative you speak with will be happy to assist you and offer all available options to you. Due to this situation we added a $35 promotional credit to your account. This can be used on a future purchase and is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered a radio for my wife's grand cherokee anf the surround came damaged. Was supposed to be a Christmas present, however that is unlikely to happen now. Your service agent gave me a 20 coupon, but that hardly makes up for not having something under the tree for my wife. Hopefully the exchange it reviewed promtly.
Hello Nathan,
Thank you for your recent order of the TopDisplay 10.20-Inch QLED Radio Upgrade with 8-Core CPU; 2GB RAM; 32GB ROM (11-13 Jeep Grand Cherokee WK2) for your wife's Grand Cherokee, We were disappointed to hear that you received the item and it was damaged.
We show that you were able to set up an return and replacement for the item and we are currently waiting on a response from the manufacturer. We apologize for the delays.
Due to this situation, we added a $30 promotional credit to your account which can be used on a future order. Please note this credit is valid until 3/31/2026.
If you have any questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
All in all great experience person on the phone actually was concerned about me being happy about my purchase and very thorough and friendly. I was actually shocked because good CUSTOMER SERVICE is very rare these days very much appreciated!
Love this store. You carry the most and top quality accessories for my Bronco Badlands. Keep up the good work and I will be making all my future purchases from your site. Thanks.
I have installed all new synergy products in the front, drag link, steering link, track bar and sway bar links. Very good results. And make sure to get an alignment after installation.
I gave them a call started off to say can I ask a stupid question he said there's no such thing and proceeded to help me what I was looking for and just chat about life
So I ordered some mud guards a day ago. The experience was excellent! I must say that Dante kept your standard intact. I was his first call as he started his shift and again your staff delivered! After ordering the mud guards, I decided that we needed seat covers also. With professionals like Dante, one might be inclined to keep shopping as one feels guided be a knowledgeable salesman on the other end of the phone.
My wife and I each have a Jeep, but I can only keep one Jeep on the site. I was looking for parts for my wife's Jeep, but the site kept reverting ro my Jeep, making it difficult to find anything for my wife's Jeep. Other than that, the site is easy to use and to find different accessories for your Jeep!
A few weeks ago l ordered a new gas tank for my 92 YJ. Once I got everything, the mechanic informed me l need to purchase a second vent rollover valve and 2 fuel tank vapor seal valves. Now l need to wait another week for it to be installed. I wish l had known to purchase these other parts. It would be helpful if it came as a kit.
Hello Don,
First and foremost, thank you for being a valued member of our Military, Medical and First Responders program. We value your service to our country and our communities.
We do apologize that the Fuel Tank Kit ( 20 Gallon) that you ordered did not include all the necessary parts for your installation. In reviewing our site, we show this item comes with
(1) Fuel Tank
(1) Set Of Mounting Straps
(1) Fuel Tank Seal And Gasket Kit
We did some additional research and we found this information:
This fuel tank kit does not come with a second vent rollover valve or two fuel tank vapor seal valves as separate items.
The kit is a main assembly for specific Jeep models and includes the following components:
(1) 20-gallon plastic fuel tank
(1) Fuel module (which typically has an integrated vent mechanism, often referred to as an "in-tank rollover vent valve" or EMS valve)
(1) Fuel module gasket (vapor seal)
(1) Set of fuel tank straps
The vapor sealing function is provided by the single gasket included with the fuel module. If a second vent or additional seals are needed for a particular application (such as the 20-gallon tank in certain model years of Jeep Wrangler which requires two vent valves), they must be purchased separately.
We do apologize for this situation and the inconvenience this issue may have caused you. We do show that the 20-Gallon Fuel Tank Vapor Valve Seal (80-95 Jeep CJ5, CJ7 & Wrangler YJ) and Fuel Tank Vent Rollover Valve (80-99 2.3L, 3.3L, 3.8L, 4.2L, 4.6L, 5.0L Mustang) that you ordered did ship and you should be receiving them shortly.
Due to this inconvenience and to say thank you for being a loyal customer, we added a $35 promotional credit to your account. This credit can be used on a future order please note, the credit will be valid until 3/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have emailed and called about various issues recently and haven't gotten any response. I am disappointed as we do alot of business with Extreme Terrain.
Taney was great in helping me to understand 2 different items and getting the right lights for my Jeep. A pleasure to speak to and knows her product.
Erik K was great listened to my concern. Gave me choices and explanations.
Great service and quick delivery. Will contact Erik again when I need something for my truck
Erik thanks again for your patience and great customer service.
Honestly did not expect to receive my product as quickly as I did ordering was simple shipping was fast they will definitely have my business in the future
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for your feedback regrading your recent order with ExtremeTerrain, We understand your frustration with this situation and we apologize for the inconvenience this issue has caused you.
Once an order is placed, we have the orders locked within 30-60 minutes so we can begin to pick the order and have it shipped in a timely manner. We apologize that we were unable to cancel the order when you contacted us requesting the cancellation.
We show that your Barricade Tubular Drop Steps were delivered on 12/24/2025, and a return was set up to have the items returned to us. You should have received an email asking for photos, and once we receive those photos we will send you the return label.
Thank you again for sharing your experience with us. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy