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Gettransfer has a rating of 2.9 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 3rd among Moving Service sites.
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This service has been shown to be straightforward, reasonably priced, and dependable, with good communication from the provider when necessary. I highly recommend this service.
Easy to book online via their website or app. The driver reached out to us ahead of time and confirmed our trip. A quiet and professional gentleman. The car was clean, the driver even took the liberty of helping us with our bags when we arrived at the hotel. I will definitely use their service again!
I was charged for a transfer months and a half before it was made, on the day of the transfer it is a trip from city to city and I was charged a very high amount on the day of the transfer the driver canceled my transfer I contacted the company several times they wanted me to pay more money for the same transfer when I refused.! A few days have passed they are not willing to give me the money back they are using Corona as a crisis of their company but still working as usual and charging full money before the transfer was made! $ 372 they do not refund me the amount I charged for one fee! There is no one to talk to and for them they have decided that they will return the money to me on return trips with them! Not interested and I finished my trip I want my money!
Dear Gettransfer user,
We apologize for the inconvenience this may have caused you. Please send your transfer number to info@gettransfer.com. Our investigation team will review your transfer and issue a refund if the carrier didn't complete the transfer. We always aim to provide our users with the best service.
We used Gettranfer in Majorca. We booked a large minibus for a family of 8. It comfortably accommodated all of us as well as our luggage! The minibus had 15 seats, all in all. The booking and the confirmation process were straightforward and fast as well. Gettransfer is hassle-free and I will certainly use it again.
Dear Eva, thank you! We’ll do our best for you!
Excellent customer service. Because my vacation was cancelled, I had to cancel my airport transfers as well. Gettransfer offered me a discount on my subsequent transfers, with I appreciated, but I preferred a refund this time. When I requested it, it was swiftly refunded to my bank account. If only all travel agencies provided the same level of outstanding customer service as gettransfer.
Good afternoon, we appreciate every your feedback, thank you!
We will undoubtedly use GetTransfer again. We enjoyed using it in Antalya and it was a very memorable experience. We highly recommend GetTransfer.
We used gettransfers from Corfu Airport to Ikos Dassia (and the return journey). They were on time and efficient. The vehicle on the way to the resort was with air conditioned and it was very effective.
I have no issues about the service at all! The drivers are very polite and professional. Taxis and similar services are more expensive than Gettransfer. I constantly use Gettransfer when travelling between cities.
The trip was more than excellent. However, the online booking caused me some inconvenience since I am 70 and not particularly tech-savvy. It took me three attempts to complete the booking since it required my credit card information.
Good afternoon, Thank you, every review makes us better!
Excellent customer service. My fight was rescheduled, and Gettransfer instantly gave me a new carrier at no additional cost! They've been exceptional in every possible way. I was so delighted to use their service and I would highly recommend them.
We were prepared for the typical insane driver in Rome, knowing their fondness for speed. :( But we got a very professional driver. The car was also clean. We were very pleased with the service. We hope to meet our driver again next time!
Dear Megan, Thanks, we'll be waiting for you again.
We were very worried and afraid that we would be late for our train. We communicated with the driver and described our complete plan and that we were in a hurry. We headed out just in time and the polite driver stopped at the right place. The driver was considerate and very patient. Thank you very much!
We requested a transfer in Greece from Athens to Lefkada. We registered in the morning and in 2 hours the car came to pick us up. Filling up the form was pretty easy. We received 10+ quotes from various drivers and we chose the cheapest one. I was given the driver's name and contact info and got a call within 30 min from the driver. Everything went smoothly, and the driver arrived on time. I would definitely use this service again!
Good afternoon.
Thanks, we'll be waiting for you again!
The overall safety and driver expertise appeal to me. Transfers for RIGHT NOW helps me very much and makes my life easier. Keep up the excellent work.
Dear Monica, Thank you very much, we appreciate and love it!
When Gettransfer used to pick you up from the airport, you inputted your flight number and time and the pick up worked very well and the driver would track your flight. Now this feature has been removed and you just input the time. I arrived in Geneva last week and the flight was 50 mins late and the driver was gone. I had to pay Euro 110 to Gettransfer (who just quote their terms and conditions now) who wouldn't refund my money and I also had to get a taxi home. I have used Gettransfer 125 times, but the removal of the flight arrival feature makes an airport pick-up completely pointless if you are very slightly delayed.
Good afternoon,
We are very sorry to hear about your problem.
Please write us your transfer number in a reply comment or at info@gettransfer.com so that we can deal with your problem as quickly as possible and refund your money.
The best service, always on time. I've been using GetTransfers over the past 2 years and have never been disappointed. My go-to service when I need quality transportation.
Good afternoon, Thank you, every review makes us better!
I don't usually leave reviews but I've used this service several times and I've never been disappointed. I can't even recommend one driver because they're all great. Gettransfer is the best in Croatia.
Dear Sad, Thank you very much, we appreciate and love it!
I have found this service to be straightforward, great prices and reliable. Their customer service is quick and very professional in answering all my questions. I would highly recommend this service to anyone visiting Cairo.
Perfect service. They are my favorite car arranging platform when traveling to different places. You can even book a VIP car for a single trip or for the whole day at an amazing hourly rate.
Used the GetTransfer service twice in Antalya, and I'm unsure why the ratings are so low. Our vehicles were already waiting. They had arrived on schedule and had patiently waited even though we were running late! Thank you GetTransfer! I will certainly use you again!
We appreciate every your feedback, thank you!
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.
Thank you very much, we appreciate and love it!