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Megatimber Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, efficient service, and helpful staff. Many reviews highlight the reliability of deliveries and the proactive communication from team members. However, there are notable concerns regarding delivery logistics, including missed communication about arrival times and insufficient manpower during unloading. Additionally, some customers reported issues with product substitutions and inadequate responses to complaints. Overall, while customer satisfaction is high, addressing logistical challenges and improving support for grievances could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I made an enquiry about having a particle board flooring sheet cut into three lengths and the order was soon generated via the chat line by the helpful staff member.
Picked up the order that afternoon after paying online.
Placed a large order on a Sunday night.
Delivery was received Wednesday. Great service. Both stacks of timber arrived on time professionally wrapped.
Thanks Bolwell Landscaping.
Spoke to Mena, great guy and served me personally. Great customer service.
Thanks for the great review Jason.
I will pass this on to Mena.
Daryl
I went online and ordered timber for delivery and it was delivered 2 days later. The whole process was easy and the delivery driver was very helpful and efficient.
I would certainly recommend Megatimber.
Wayne, Thanks for the great review! I will pass it on to our team. It is our aim to make it easy and efficient. Daryl
Very good delivery timing and good quality timber worth buying from them again
Thanks Michael for your kind review.
Even though my order was small, I was looked after and all were very helpful. Thanks
Fred, thanks for taking the time to provide feedback. Great to hear our team did a good job! We hope to be able to look after you again soon.
Well done Megatimber. The only small issue was that it wasn't made clear I needed a token to get out, but that was a minor thing.
Geoff, thanks for the great review. Sorry we didn't give you a token at the time of purchase.
I found the price of the product I purchased to be very competitive and about 10% better than the "Trade" price that my builder got from his supplier.
I was told the delivery was scheduled for Monday 0700-0730 and that is exactly when it arrived.
Having not heard of the company, let alone using them before I was skeptical. My concerns were proven wrong and in this case, I was happy to be wrong.
Website could be better if I could confirm actual dimensions for the heritage skirting profile. But they have a huge range so might be difficult to have all the detail I would like.
Overall, fantastic service and delivered same day, at a great price. I will definitely be using Megatimber.com.au again.
Thanks for your feedback. We hope our website is easy to use and can back it up with fast delivery and great prices.
We are glad that the skirting met your requirements and are great quality.We have tried to include as much information as possible from the manufacturer for those profiles, but will request further dimensions to make it easier to order.
Could be better if I could confirm actual dimensions for the heritage skirting profile
Found the website really easy to use and prices were good. Ordering process was easy and my goods were delivered the next day.
Hi Angela
Thanks for letting us know that the website is easy to use and our prices are competitive. We hope you come back and use megatimber.com.au again!
Would use service again, maybe you could email approx delivery time so no hiccups on arrival. Thanks Ron
Thanks for your feedback. We are improving our cart service so that it can give you a delivery window.
But we aim to deliver your order as quickly and efficiently as possible.
If yours service an delivery is as good as ordering, will give another 5 stars
Easy ordering system arrived in a timely manner.
The courier needed a shower but you can't control that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much Michael for your review, We always here to help.