On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Megatimber Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, efficient service, and helpful staff. Many reviews highlight the reliability of deliveries and the proactive communication from team members. However, there are notable concerns regarding delivery logistics, including missed communication about arrival times and insufficient manpower during unloading. Additionally, some customers reported issues with product substitutions and inadequate responses to complaints. Overall, while customer satisfaction is high, addressing logistical challenges and improving support for grievances could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Super fast and easy. Delivery was prompt and service was great. Can't fault them.
Online quoting is game changing. Fast delivery and everything I needed in one order.
Great service and range available very helpful in my call to clarify what I needed
Fantastic Customer Service. Always offer a solution when timber size I ordered wasn't available on the shelf at the time which enables you to keep your project moving forward.
Friendly helpful staff...unlike a lot of other places we can't mention...
Quick response on emails and great customer service.
These guys helped me order material for my project, very good service and timely delivery with simple payment's system.
Great experience. I will use Megatimber next time I need a load of timber. I was notified by the driver that he was on his way. He arrived on time. He positioned the timber perfectly. Thank you
Professional service, delivery within 24 hours, delivery on time as promised.
I ordered on line and from the time I arrived to pick it up have it cut to length and loaded the service was excellent and they processed my order in less than 20 minutes
Just a small online order!
Quality of the timber extraordinary.
Liked the customer service.
Right on arrival at the yard, I was approached by one of the store man and helped to get what I order online.
Great no nonsense service, will come back
I had a great experience with the team at Megatimber, especially Jayden. He assisted with the order, called me on the day of delivery to say the order was on it's way and then followed up with an email to check all was ok. Great Service. While price is important, so is the service and Megatimber will have me coming back again.
Thank you for your help over the past 2 days….
Pleasantly surprised when everything that was promised was done. I look forward to doing business further in the further……
Great product and faster than expected delivery.
My only ciriticism would be the $119 local delivery fee where requests for an ETA were somehow missed and therefore instructions not followed. Also I had to help unload as only one guy (who was a lovely gentleman BTW) with a shoulder injury was sent out.
Overall very happy with the product and will definitely buy from these guys again, but it might be more cost effective to pick up.
An absolute professional bunch to deal with. Had some damage to part of our original order which was immediately replaced. You guys are are a pleasure to deal with. Would highly recommend! Thank-you!
Best product. Good employees. Always I find good product with a very helpful enviro.
Good site easy access plenty of work quivk sevice bedt product as described, good reception guy,
First time my visit, best experience... liked everything. Very friendly professional people there.
Ordered 8 x 3600 x 100 x 75 Red Alert LVLs.
Received a smaller(less well known) substitute product Foxtim 3600 x 100 x 67(approx).
Never heard of this brand and in any case it was NOT what was ordered
This was without any warning. Additionally invoice shows Red Alert LVLs as order.
Feel short changed - not happy.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members