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MegatimberReviews 97

3.7

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Megatimber Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products, efficient service, and helpful staff. Many reviews highlight the reliability of deliveries and the proactive communication from team members. However, there are notable concerns regarding delivery logistics, including missed communication about arrival times and insufficient manpower during unloading. Additionally, some customers reported issues with product substitutions and inadequate responses to complaints. Overall, while customer satisfaction is high, addressing logistical challenges and improving support for grievances could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
17
value
6
shipping
6
quality
55

Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Excellent!
November 1, 2023

On-time, and easy to do business with. Product is great quality.

Date of experience: November 1, 2023
Australia
1 review
0 helpful votes
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Super fast and easy. Delivery was prompt and service was great. Can't fault them.

Date of experience: July 23, 2023
Australia
2 reviews
0 helpful votes
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Great service
April 18, 2023

Online quoting is game changing. Fast delivery and everything I needed in one order.

Date of experience: April 18, 2023
Australia
2 reviews
0 helpful votes
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Timber fascia
April 10, 2023

Great service and range available very helpful in my call to clarify what I needed

Date of experience: April 10, 2023
Australia
2 reviews
0 helpful votes
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Low stock solution
April 1, 2023

Fantastic Customer Service. Always offer a solution when timber size I ordered wasn't available on the shelf at the time which enables you to keep your project moving forward.
Friendly helpful staff...unlike a lot of other places we can't mention...

Date of experience: April 1, 2023
Australia
1 review
0 helpful votes
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Great customer service
February 23, 2023

Quick response on emails and great customer service.

Date of experience: February 23, 2023
Australia
2 reviews
0 helpful votes
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Great!
February 9, 2023

Great experience from start to finish! Will definitely use again

Date of experience: February 9, 2023
Australia
2 reviews
0 helpful votes
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Excellent
February 4, 2023

Quick ans sufficient order was ready for pick up
Pricing is quite reasonable

Date of experience: February 4, 2023
Australia
2 reviews
0 helpful votes
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Great advice and good price
February 2, 2023

These guys helped me order material for my project, very good service and timely delivery with simple payment's system.

Date of experience: February 2, 2023
Australia
1 review
0 helpful votes
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Excellent service
January 6, 2023

Great experience. I will use Megatimber next time I need a load of timber. I was notified by the driver that he was on his way. He arrived on time. He positioned the timber perfectly. Thank you

Date of experience: January 6, 2023
Australia
1 review
0 helpful votes
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Professional service, delivery within 24 hours, delivery on time as promised.

Date of experience: December 20, 2022
Australia
1 review
0 helpful votes
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Excellent Service
December 15, 2022

I ordered on line and from the time I arrived to pick it up have it cut to length and loaded the service was excellent and they processed my order in less than 20 minutes

Date of experience: December 15, 2022
Australia
2 reviews
0 helpful votes
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Red cedar 18x40
December 1, 2022

Just a small online order!
Quality of the timber extraordinary.
Liked the customer service.
Right on arrival at the yard, I was approached by one of the store man and helped to get what I order online.

Great no nonsense service, will come back

Date of experience: December 1, 2022
Australia
1 review
0 helpful votes
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Great Service
November 9, 2022
Updated review

I had a great experience with the team at Megatimber, especially Jayden. He assisted with the order, called me on the day of delivery to say the order was on it's way and then followed up with an email to check all was ok. Great Service. While price is important, so is the service and Megatimber will have me coming back again.

Date of experience: November 9, 2022

Excellent sales help
November 8, 2022
Previous review

Excellent sales help

Date of experience: November 8, 2022
Australia
1 review
0 helpful votes
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Online weathertex purchase
August 18, 2022
Updated review

Thank you for your help over the past 2 days….
Pleasantly surprised when everything that was promised was done. I look forward to doing business further in the further……

Date of experience: August 18, 2022

Very straight forward
August 15, 2022
Previous review

Very straight forward

Date of experience: August 15, 2022
Australia
1 review
0 helpful votes
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Great product and faster than expected delivery.

My only ciriticism would be the $119 local delivery fee where requests for an ETA were somehow missed and therefore instructions not followed. Also I had to help unload as only one guy (who was a lovely gentleman BTW) with a shoulder injury was sent out.

Overall very happy with the product and will definitely buy from these guys again, but it might be more cost effective to pick up.

Date of experience: July 17, 2022
Australia
1 review
0 helpful votes
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Good.
June 21, 2022

Good services; good price and well organise for delivery.

Date of experience: June 21, 2022
Idaho
1 review
0 helpful votes
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Excellent customer service!
April 18, 2022

An absolute professional bunch to deal with. Had some damage to part of our original order which was immediately replaced. You guys are are a pleasure to deal with. Would highly recommend! Thank-you!

Date of experience: April 18, 2022
Australia
1 review
0 helpful votes
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Best product. Good employees. Always I find good product with a very helpful enviro.

Date of experience: March 27, 2022

Best working guys there,, awesome mate..
February 12, 2022
Previous review

Good site easy access plenty of work quivk sevice bedt product as described, good reception guy,
First time my visit, best experience... liked everything. Very friendly professional people there.

Date of experience: February 12, 2022
Australia
1 review
0 helpful votes
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Red Alert Order
April 11, 2022

Ordered 8 x 3600 x 100 x 75 Red Alert LVLs.
Received a smaller(less well known) substitute product Foxtim 3600 x 100 x 67(approx).
Never heard of this brand and in any case it was NOT what was ordered
This was without any warning. Additionally invoice shows Red Alert LVLs as order.
Feel short changed - not happy.

Date of experience: March 12, 2022