On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.2 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 28th among Auto Accessories sites.
Instant Feedback
We monitor reviews for authenticity
Small company, heard really good things from other people, this was my negative-turned-positive experience. Threshold for free shipping advertised on website was not initially honored either online or on over phone. I went through with my order because the product had been discontinued by the manufacturer and was difficult to find. An email from Mudify asked for a review, so I wrote about my negative experience. The next week, the COO called me to ask about the review. I explained the same info, sent a screenshot showing the free shipping as (still) advertised on their site, and the COO refunded the shipping, honoring what was initially advertised. I really appreciated the follow up, and will definitely consider ordering from Mudify in the future.
Threshold for free shipping g as advertised on website was not honored either online or on after calling *AS NOTED ON WEBSITE BANNER*. Also, shilling price is way high.
I ordered a lift kit online from Mudify. There was actually quite a few lift kits that were listed for the same price. So I chose one and added to my cart and proceeded to pay. Everything went through and even got a confirmation email. Then days later after I reach out to get a shipping status, I start getting emails stating that the price I bought it for was a glitch and the sale wouldn't be honored. I understand glitches but still believe prices listed should be honored. I actually like this company just a really bad experience.
Hello Kien, we are sorry you had this experience on our site. Although we wish our website was perfect, sometimes there are glitches that we couldn't control. We already fixed this. Hope we could serve you better in the future.
Fast shipping and good company! I will be a repeat customer
Modify has got their stuff together. Urgency about my needs and attention to ordering and shipping details resulted in the lift I wanted when I wanted it. The "medium" is perfect ride and stance combined with 17" wheels and BFG KO2 285/70-17. I did have to remove the stock mud flaps and relocate the fender well liner in front of the front tires to eliminate all rubbing. Did I say Mudify has their stuff together?
Mudify Team was quick to answer questions and kept me informed on order updates. I was very pleased with their service and I love my OME lift kit!
Everything that arrived, came utterly destroyed, no packing paper or anything, just whatever you ordered, in a box free to move around and get destroyed by FedEx. Shocks arrived with chipped paint( due to poor shipping) one of my leaf springs is lost and hasnt arrived yet, so I can't even install my lift. A bolt is missing off the strut since the packaging was so poor, box broke open and they didn't screw the nut on tight enough so it fell out in transit.
After being in contact, and talking with mudify, they did refund me $100, to make up for damaged leaf spring, they also sent out another leaf spring to replace the one that was lost, only for the new one to show up just as damaged as the first one. Mudify can blame it on FedEx all they want, but that just means they need to package better to compensate for it. I won't do business with mudify again because of this experience. Even if it was truly FedEx to blame, obviously the FedEx in their area are incompetent and I would like things I order to arrive, and to arrive undamaged.
Thank you for bringing your concerns to our attention regarding the condition in which your order arrived. We apologize for the inconvenience and frustration this has caused you. We take customer feedback seriously and will address each issue you have raised.
We deeply regret that your items arrived damaged and without proper packaging. We strive to ensure that all orders are securely packaged to withstand the rigors of transit. However, it appears that, in this case, our packaging did not meet our usual standards. We apologize for this oversight and will take immediate steps to rectify the situation by reviewing and improving our packaging procedures.
Regarding the chipped paint on the shocks and the missing bolt on the strut, we apologize for these issues. While we understand that these incidents were a result of poor packaging and transit handling, we take responsibility for ensuring that our products arrive in excellent condition. We appreciate your understanding that incidents during transit are not within our direct control. However, we will take your feedback seriously and work with our shipping partners to address any concerns and minimize the risk of such incidents occurring in the future.
We appreciate your patience and understanding during the process of resolving the issue with the damaged leaf spring. We are sorry to hear that the replacement leaf spring also arrived damaged. This is certainly not the experience we want for our customers. We will investigate this matter further to identify any underlying issues and take appropriate action to prevent such occurrences in the future.
We understand your decision not to do business with us again based on this experience, and we respect your choice. We value our customers and their satisfaction and are committed to improving our packaging and shipping procedures to ensure a better experience for our customers going forward.
Once again, we apologize for the inconvenience and frustration you have experienced. Your feedback is essential to us, and we appreciate your taking the time to share your concerns. If there is anything else we can do to assist you or address any remaining issues, please do not hesitate to reach out to us directly.
I wasn't aware modify doesn't assemble their own shocks which made much shocks come in later then the rest of my stuff. Also my everything came on different days which was annoying
Good customer service, thank you for this pleasant transaction
1. My initial purchase in July 2022 of the Old Man Emi Heavy Duty Suspension Kit for my 2011 Toyota Tundra cost $1639. 98 did NOT include the required shackles which additionally costs $305. There was a "hiccup" with the Mudify website and it did not include the required shackles in the initial invoice. Mudify sales had to send me an additional invoice for the shackles. I was NOT happy!
2. When the suspension kit was installed by my mechanic, it was discovered that the shackle kit was missing a grease fitting. I'm still trying to get Mudify customer service to send me one. Update: They won't send me a missing part that costs less than $10.
3. I asked back in July if I would need to replace the upper control arms and Mudify sales said that I would not need them. Well, it turns out that I did! You cannot adjust the camber without aftermarket control arms. I had to purchase an Icon UCA kit for an additional $807. I again was NOT happy!
In my opinion, I could've purchased a better kit with the total price of $2,751.98.
This has been one costly and frustrating experience (monetarily and time).
If you plan on purchasing this kit, beware of the hidden costs.
I would do more research and buy a better kit for $2,751.98!
I will NOT be buying again from Mudify after all the frustration they've caused with this purchase.
Dear Lee,
Thank you for providing feedback on your recent Old Man Emu Heavy Duty Suspension Kit purchase for your 2011 Toyota Tundra. We appreciate your perspective and would like to address your concerns.
Firstly, we would like to acknowledge the issue regarding the shackles not being included in the initial invoice. While we apologize for any inconvenience this may have caused, we would like to point out that the description of the product clearly states that the required shackles are not included in the kit. We understand that this may have been an oversight on your part, and we encourage customers to review product details carefully before making a purchase. However, we recognize that the process could have been smoother, and we will take your feedback into account to improve our website's clarity and transparency.
Regarding the missing grease fitting in the shackle kit, we regret any frustration this may have caused you. However, we would like to inform you that such small components are typically not included in suspension kits as they are readily available and easily obtained from local auto parts stores. We apologize for any miscommunication or inconvenience caused during the resolution process. We will review our customer service procedures to ensure that missing parts are addressed promptly and efficiently in the future.
Regarding the upper control arms, we understand your disappointment in the additional cost you incurred. While our sales team aims to provide accurate and helpful information, we recommend consulting with a professional mechanic or performing additional research to determine all the necessary components for your specific vehicle's requirements. We apologize for any confusion caused and will work to improve our guidance in this regard.
We appreciate your feedback and understand that the total cost of the purchase exceeded your expectations. Our goal is to provide our customers with high-quality products at competitive prices. We strive to be transparent about what is included in our kits and the potential need for additional components. We will continue to enhance our product descriptions and ensure that all relevant information is readily accessible to our customers.
Thank you for bringing these matters to our attention. We value your feedback, and it will be taken into consideration as we work towards improving our products and customer experience. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Ride is Amazing lift is nice price wasn't bad I'm very happy with it it makes my truck look soo good. And everyone over the phone was super helpful and nice answered all my questions.
Not only did Mudify have the best price, the service was exceptional and I greatly appreciated the technical answers to my many questions to confirm I was getting the right shocks.
Chatted with customer support, and they were able to answer all of my questions, and even provided a small discount. Excited to receive my lift.
Extremely long wait times for a item listed as being in stock very little communication involved
Kevin, so sorry about this. A long time has passed but just wanted to let you know that we have this covered. We installed new software that allows us to show our inventory live with 99.99% accuracy. And if something similar to this situation happens again in the future, we have an easy way to identify the issue and improve communications. Sorry this happened to you. Hope we can have a second chance! All the best!
Eddy was the best Customer Agent! He identified the real problem and brought solution ASAP! Thanks a lot Eddy!
Joel was great. He answered all my questions and I received all my items in three days. Thank you
Shopping experience was easy and completed efficiently with no problems.
First off the website is super easy to navigate! I loved that kits are already built out depending on what you're looking to do with your ride! I picked a kit I thought would suit my needs but I had questions. Here's where good gets great. Customer service! I got a call from them and we spoke about what I was doing with the truck as well as what I wanted out of it and how I wanted it to ride. We went over everything and they helped me pick the perfect kit! I just installed it and couldn't be happier! My gx 460 rides better than new and I have all the ground clearance I need! I really can't thank the team enough for all the help and guidance! Won't be the last time I order from them!
These guys have the best customer service, they helped me with all my questions, and were really patient with every peculiar request I had. I recommend them 100%
Miguel was super helpful all day as I asked countless questions about the lift. After doing considerable research, this conversation was just what I needed to solidify my confidence in the purchase. This was a great experience, 10/10 would recommend.
I wanted to lift my Jeep Wrangler and they recommended the old man emu BP51 lift kit…. Couldn't be more happy with my purchase! Great job guys!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Liesl for your understanding. We appreciate your business and hope to serve you even better in the future! I can confirm that we have fixed the bug on our site regarding free shipping. Thank you for your feedback and for let us make it right!