Disgusted with their customer service. My package was either stolen or lost. They REFUSE to assist me either for a refund or credit. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled

I recently purchased a number of monogrammed graduation gifts from Royce through Neiman Marcus online. Royce's service was excellent. The products were quality in both material and monograms. I definitely will order again.

Never buy anything online for that company I bought Ferragano belt and the company delivered to me without box with rust on the bucket unbelievable.

This place doesn't deserve even 1 star out of 5. Terrible experience. I've returned full price item, got the refund back in a gift card form. Ok, nevermind.

Then, I used this gift card which I actually didn't need, just decided to save mine and their time. I've used this gift card + additional amount from a card. They canceled part of the order as the item they had online was out of stock. Sent me 10% of the cancelation amount as a refund in check form (why?) and now when I'm checking my banking statement 3 months later I see I never got the rest of the amount (which is almost 200$).

Guys, seriously. You have only expensive sh*t on your page, why the whole system is so messy?

No I am already 30 minutes with their agent on the phone who seems not to see the payment was charged from a banking card AND a gift card.

NEVER would buy from them again

Worst online customer service
Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent).

2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.55 no agent is assigned. What a wasted 22 minutes

This NM chat apps is totally useless! I tried to get my refund with no success

Horrible, i paid for 2 day shipping and when i called they always gave me different delivery dates. Please stay away from this place, don't order its SCAM!

I just went in my local NM to purchase my favorite lip gloss. As I was checking out, the credit care machine asked me if "I wanted to donate to LGBTQ+ to support human rights"! Are you kiding me! With all the other legitimate charities in the world this is what you are asking your clients to donate towards. I find this repulsive and offensive, you have lost a client and I will be fighting and supporting every against this woke agenda, perhaps you should understand your client base before doing this. Hope you go down just like Anheuser-Busch.

I told myself after my last unpleasant online shopping/ return experience with NM that I wouldn't ever go though that again…well I DID and the one positive thing I can say about them is that they are consistently lousy at returns… I sent my return ( which was impossible to track) …20 days later & still no refund, I call customer service and I'm told I need to wait 10 more days…. Finally I told them I was going to have to have the charge reversed through my credit card company and whalaa, I got my refund. Avoid a headache and shop somewhere else.

Horrible with shipping don't order from here unless u want to wait a month better off ordering from another store

I feel completely scammed by Neiman Marcus after purchasing an order online that was not received. On top of that took them a month to realize that they never send me mine order.

I would like to start saying that I feel completely scammed by Neiman Marcus after purchasing an order online that was not received.
I contacted customer service on Sunday 05/28/23 to start a claim. No claim number or confirmation email was received.
I contacted customer service to follow up about my claim on 05/29/23 and was told that no claim number or confirmation email will be provided, that I have to wait 3 business days to get an answer.
On 05/30/23 I received an email stating that my claim cannot be processed and that I have to call a number provided on email if I have questions.
I did call and asked to escalate this issue to a supervisor, I used Spanish customer service but the supervisor didn't speak Spanish and even when I asked to speak to a supervisor in Spanish that request was denied. I explained that my security camera did not recorded anyone delivering a package (FedEx) and the picture proof of delivery does not show any visible evidence that the package was delivered to my apt.
The supervisor told me that since FedEx showed a proof of delivery legally Neiman Marcus has no longer nothing to do with my claim.
I was totally surprised and disappointed with the answer and asked to escalate the issue. She answered that someone will call me back and that the answer will be the same.
I feel scammed and like a was dealing with professional thieves. I had never encountered in my life such a poor and dissatisfied customer service. I paid for a product to Neiman Marcus and expected to get a nice and pleasant experience which has turned into a nightmare.
I had to contact FedEx on my own and open a claim because Neiman Marcus refused their responsibility to refund me for a item that was never received and it was sent by a carrier that did not delivered it showing a blurry picture of a package leaved on a floor that has no visible signs of the final destination.
My security camera did not recorded the delivery.
I hope that Neiman Marcus refunds my money and gives me an apology for all this inconvenience since it's been a week with no news from anyone (Neiman Marcus/FedEx)

They are prejudice I didn't receive my order and was told I couldn't get a replacement nor refund because fedex took a pic of the item being delivered to my correct address no signature no person item left at door I live in apartment complex and was supposed to have been delivered during my work hours while I wasn't there and I live alone I will never shop with them again I'm out of 900 dollars and it was for a wedding reception

I loved the smell! The bottle was so cute, i loved the matte black. It's definitely a guy smell but i love it personally. Gifted by influencer

Go Directly to the store. I purchased a pair of Christian Louboutin boots and one of the studs came off. They told me "contact CLBOUTIN for help LMAO but, BUTTTT I brought the boots from your store horrible azz NM DO NOT BUY FROM THEM

On February 15, I received a pair of sneakers that I had ordered. After receiving a notification from FedEx, I had my mother retrieve the package from the front porch 10 minutes later. The package could not be located.

I informed Fedex that I could not locate the package and that it may have been stolen. I was told to contact Neiman Marcus and file a claim. This would not have occurred if Fedex had followed my instructions posted in their app to conceal all packages from pedestrians by placing them behind trash cans (I have six big trash cans in the front porch). As usual, Fedex ignored the instructions. I submitted a claim and I was assured that I would receive an update within two to three days.

After three days of not receiving an email from Neiman Marcus, I decided to call. I was told that my claim was denied because the item in question had been delivered. I never claimed it was not delivered. I knew the package had been delivered because I received a photograph of it on my porch. Due to Fedex's repeated failure to follow my delivery instructions, I believe it may have been stolen.

Should the customer now be held accountable if a package is stolen due to this persistent disregard for customer instructions? Neiman Marcus should implement corrective measures. The non-U.S.-based NM customer service agent I spoke with stated that they had no control over the situation because Fedex has proof of delivery and they simply pay Fedex to deliver. This was a completely unacceptable excuse.

This demonstrates that Neiman Marcus does not have their customers' best interests at heart. As a result, I've decided to cancel any outstanding orders with this company and return any items that have already been shipped. If a business like Neiman Marcus completely disregards the customer's best interests, then this business should not be patronized.

Forget that Neiman Marcus made its reputation by selling luxury products and providing good customer service.
Since December, I've placed 5 orders with NM and there's been at least one significant problem per order. I'll return the 1 item I've received (though I won't be holding my breath for the money to be credited back to me).
NM IS SELLING ITEMS THEY DON'T HAVE.
Yet 80% of the items I've ordered are still listed on the site with quantity available. Others will fall into this trap.
After receiving a "prompting" email from NM about product availability, I placed an order. Several weeks later that order was cancelled by NM.The money has yet to be returned.

I've received "Customer Action Required" emails for each of the other four orders. Items are not in stock or were oversold: no future availability is known. I have options: keep the order open until the end of March; keep the order open indefinitely (which is the ballsiest thing I've ever experienced from a retailer); or cancel the order.

NM reps will tell you they don't charge you until the order ships. Uh huh. They place a "hold" on the funds until they collect them or cancel the hold. NM may not technically have the money, but neither does the customer.
I contacted NM to cancel ALL open orders and was assured this was done. This morning I received more "Customer Action Required" notices.
Upon calling customer service again, I was informed that some of the orders were cancelled, some items within some orders were cancelled, and others were fully open. Hopefully, all previously open orders are now cancelled. It should take 3 to 5 business days for funds to be available to me. I'm not confident with anything I've been told or assured of by NM.

I ordered many items on Neiman Marcus website. Most of these orders were cancelled 4-5 weeks later due to the items been oversold. There are few items which are still delayed and most probably will end up to be cancelled as well. There is one order with 2 items which they said that they have it in the warehouse, but Neiman Marcus has a problem with a warehouse, so they do not know when this order is getting shipped. I order these items as birthday present 1.5 month in advance. There is still no information when the order is getting shipped.

I have contacted them twice with no response. They kept me in the loop with these automated update to your order- saying everyday it will be tomorrow, tomorrow...then finally I got an email saying it might not arrive in time for the holidays. Fine- didn't need it for xmas if that was the only "holiday" they recognize at Neiman Marcus. Either way, there was no respond if you still want it, should we cancel it nothing. So I assumed I will still get it. I get it its holiday season- but I needed this for mid Jan. So I wasn't worrying until I think 2 days before xmas-they send an email- sorry we cancelled your order because it won't arrive in time. Here's 15% off ONE ITEM online ONLY with a huge list of restricted items.
I'm upset because one- they don't give me a choice- they made it with an assumption that I needed something by xmas which I didn't. So now- I did need something for mid- jan but now I'm still running around looking for a replacement during the after holiday craziness. And their coupon that they send me- first of all- I needed more than 1 item- this coupon was a joke-
Hello I can't even go to a physical store it must be online? This really felt like a extra yeah thanks but no thanks we don't need your business here type of email / coupon / lack of response to my questions.
I'm disappointed because I thought Neiman Marcus was on a higher level type of retail business.
I ordered many items from many retailers all over before, during and after holiday season. Neiman Marcus was the ONLY retailer I had an issue with my shipment. I even ordered twice from them this season- 1st order no issues- the only reason I ordered again. 2nd order- just honestly- the lack of communication, a retailer making decisions for me, a ridiculous "coupon" and lack of response even after the holiday season is just not great service from a customer's stand point. I'm just very disappointed.