ShoebaccaReviews 7,459

Ordered shoes direct from site on 11/11/14, this process was easy. However am still waiting for delivery. Email sent to say my item will be delivered by Ups as I am a UK resident. Am getting a run around for this item, shoebacca say contact I parcel, I parcel
State check with merchant as they have request for shipping but no item.
Don't order from here customer service is next to rubbish. Am still waiting and not even decency to say if item out of stock. It wad in stock when ordered.
R smith

Wow, if I would have seen these comments, I would have never ordered from ShoeBacca. I order a pair of shoes Saturday and got my shoes Wednesday LOL. That was the BEST customer service I EVER had. Sometimes you gotta take your own chances.

I see that there are a lot of negative reviews regarding SHOEBACCA, but I've only ever had a pleasant experience. My orders were processed quickly and I received my items within a few days. I received exactly what I'd ordered, and I paid a fair price. If I run into problems in the future I will be sure to update this review.

Cancelled my order. Told me my credit provider would not authorize the charges, but their charges registered on my card. Credit provider said they had not declined the charge at all, but that Shoebacca does this all of the time. Shoebacca charged me, cancelled my order, and had to file fraud report with my credit card to get my money back. Wouldn't even refund after I forwarded them their own email telling me they would not fill my order. I order literally dozens of pairs of shoes per year. Next time, I'm going to Footlocker.

With so many negative reviews, I very warily bought some boots from this place. And I'm glad I did! They arrived today (less than a week after I placed the order), and are exactly as described. I wish I could give them an extra half-star for thinking up the name "Shoebacca." Genius!

One little thing - I hadn't realized that my order had shipped until yesterday because they never included a tracking number on my order history. But it turns out that they had emailed me a shipping notification and track number; I just didn't see it. :)

I've ordered shoes online for many years, never a problem on returns. Never. Ever, not even remotely close. In fact, I've never registered a complaint about any company online... until now. Shoebacca won't accept a return, accusing me of the shoes being "worn". I'm not a newbie online orderer. I know not to "wear" shoes and return them, for chrissakes! I clearly explained what I did, I wore them in the house, several different surfaces to see how the shoes support, which is the reason for trying them on!. But, nope, they claimed "worn" and they all "looked" at the shoes... so I'm stuck. No refund; their word against mine,. And they wanted me to send them a shipping label so they can ship these "worn" shoes back to me. So, I'm stuck... getting a pair of shoes back I didn't want, and did NOT WEAR. I will NEVER UNDER any circumstances order again... price isn't everything, customer service is. Zappos, Shoebuy, etc, and I'll stick with them. If you use shoebacca, bit of advice: Put shoes on, take two steps on rug and you'll have to decide. Don't walk around your house... you'll get stuck with them.

The boots are not slip resistant and I sent two e-mails to Shoebacca through their system indicating such. I work at Olive Garden and must have slip-resistant shoes, as I work in the kitchen. I ordered these $#*!ies raiders as they were waterproof and slip resistant, thinking that I would get a good shoe, but that was not the case. Since this is my fourth order with Shoebacca, I trusted the company. Evidently, that was a mistake. I called today, as I did not receive any e-mail responses, and quite frankly, I was beyond angry. I spoke to supervisor named Elda, who told me that I had to return the shoes before I could get a replacement pair. I told her that these are now the only work shoes that I have as the others molded, and I threw them away. At this point, these insufficient boots are all that I have and I asked her if that meant that I was stuck with them. Evidently, that is the case, as I cannot go to work without black shoes. I told her that I would be more than happy to give the shoes that I have now to UPS when new ones are delivered, and as a representative of the company, she refuses to do so. At this point, I am very dissatisfied, having been a customer since 2011. I am stuck with a pair of boots that cannot keep me safe, I have to wear overshoes over them, which makes them mold.

I finally found the Nike sneakers I had wanted on this site, so I ordered them and an additional pair that caught my eye while browsing. Unfortunately, they went out of style by the time they got to me. I waited two weeks before I sent an email to customer service inquiring about my order. No one responded. I didn't get a tracking number on my shipping confirmation email so I couldn't even check on it that way. I sent another email after three weeks and got a response a few days later stating that my shoes were on their way. Five weeks after my order was initally placed, my shoes arrived.
I gave the second star because the shoes arrived in good condition and were packed well for shipping. But due to the geriatric snail delivery wait, I doubt I'll shop with Shoebacca again.

I was hesitant to use this company because of all of the negative reviews that I read online. But, I decided to risk it because the hiking boots that I wanted were 40% off, saving be a total of around $100. I found ordering to be very easy, and completing my order Monday eventing, I received them on Friday as expected. It was a 3 day delivery from Texas to Northwest, Ohio. In conclusion, I wouldn't hesitate to use this site again.

I have called customer service 4 times to order 1 pair of shoes. They do not have their stuff together. Ordered a pair online, then a week later told via email that the shoe is out of stock. When I went to make another order, it said it was not available online. How do you have an online site that you can't place orders on? So I called in to make the order. After being passed around from rep to rep, I thought I had finally completed my transaction. Instead, I was just beginning. After a couple weeks (super slow shipping unless you pay extra) my shoes finally arrived, but so did a charge on my credit card statement $30 higher than what I purchased! I called shoebacca to find out why, once again I got passed through the maze of transfering to somebody else in hopes I'd eventually hang up. I didn't, so when somebody was finally ready to help me they told me they could take a message and leave it for someone else to look over and call me back. Awesome. Now I'm having to deal with my credit card company to dispute the charge. This site is a scam! They will take your money, stay away!

Gave them a second chance and ordered nike sneakers. It came with defects on top of toe area. Indentations and marks. Had to pay $11 to return since, I had ordered thru shoebacca outlet store. Was contacted by shoebacca via email after I gave bad review and they said, Oh you should of called us, we would have given you a prepaid postage sticker. Yeah, a little late, since I already mailed out package. Then I awaited for my refund. Note: always get confirmation tracking with Post Office. After confirming that with USPS, that package was delivered, 6 days later, I still did not get credited. Called them and CSR had no idea why I wasn't credited. Threatened to cancel through my credit card and two days later I get an email notifying that they credited my account. Since I couldnt see on site which credit they credited. (I wanted to check to make sure it got done), I called Shoebacca again. And new CSR stated that it took 5 days for credit to show up. I said well, it's now been 8 days since you received it. He then asked for my name number, email etc. I said to him, don't you have that info, since I just gave you my account #? He said oh yeah, then told me that Billing would let me know which credit card it refunded. What ineptitude. I will never order from them again. Most customer unfriendly, besides terrible quality assurance. What a waste of $ (shipping $) and time