ShoebaccaReviews 7,459

Terrible customer experience. Takes forever to process returns. I bought a Living Social voucher, $30 for $60, to use for this company and now they will not let me use it at all. They basically stole $30 from me.

I had to return my order 2x - the first time, because the items shipped did not look at all as pictured, second time, because they didn't fit.

I got an email saying that I was limited to 2 returns with the voucher, even though there was no fine print ANYWHERE on the voucher beforehand to explain this. I then called to ask them about this, and they said sorry that's our policy. I said it's not a fair policy when you don't tell people about it at all beforehand, and they basically just took my money that I spent on my voucher, and I have nothing to show for it.

TERRIBLE customer service.

I had the same problem as others on my first order - I'd only worn the shoes around my carpetted home to see if they fit, but when I returned them they tried that 50% bs on me. I complained via email several times, and threatened Better Business Bureau. I got my full refund eventually.
My current problem is the Nike's I bought from them. I'm 36 and have worn Nikes all my life. I've Never gotten a back-of-heel blister from Nikes, not even barefoot. These gave me blisters, through socks, everytime I've worn them (about 4 times now). What's really weird about these shoes, and makes me think they are knock-offs is the mis-matched insoles. I've never ever seen Nike sell shoes with a right insole that is red with a double L in black imprinted on it, and the left one is black with a red nike logo. Definitely some weird sh! T. I'll be calling Nike this afternoon to get their feedback on the shoe. If I find that these are knockoffs I'll be asking Shoebacca for a Full Refund, and if they refuse... straight to the BBB it is. Oh, and I'm sure Nike will want to know who's selling knock-offs so they'll be up shoebacca's a$$ too.

Tried ordering shoes 3 different times, with live customer service, took my credit card number, waited a week, no shoes. Checked my email. No invoice or record of order. Tried ordering again with debit, this time it showed the preauthorization, then it expired 5 days later. Called shoebacca, waited on hold for a half hour, then they said there was no record of my order. And my order was like $300. Seemed like they were trying to NOT sell me shoes, so i gave up and ordered them from a different site. This is the worst website i ever ordered from, the prices were the lowest though, but if they don't ship your order what good is it? I'd rate it 0 stars if i could.

I ordered a Groupon for $30 towards $60 at Shoebacca in 2011. I bought my shoes in August of 2011, and they arrived in a reasonable time. They were advertised as 0 drop, minimalist shoes, but had a pronounced arch, so I exchanged them. The second pair of shoes came MONTHS later. Those shoes didn't fit well. I called to make another exchange, the girl took my new shoe order and said that it would be processed within days of receiving my exchange. I dutifully sent my shoes. MONTHS later, I hadn't received any shoes (I expected it to take months, since the first ones did). I email customer service, and they issue me a $15 refund, saying that Groupon shoes only qualify for 1 return. There was NO mention of this on my Groupon or their website. There is now a disclaimer on their website, but not when I completed my return. Also, why would the customer service girl take my exchange instead of saying, "if you return these shoes, we will keep them and refund only a fraction of your money." Basically, they are stealing from people.

My experience was pretty awesome with shoebacca.com, only problem I had was because I was trying to pay with two separate gift cards and the system only allowed one card. I had to call their customer service so a rep could place the order for me, and they even went so far as to call me back later that day to make sure the order processed. So I got a fresh pair of kicks that I couldn't find anywhere else, and I had them on my feet 3 days after I placed the order. Standard shipping. Shoebacca.com is awesome and I would recommend their services to everyone looking for shoes at a great price!

This review is positive since I received my order relatively quickly (3 days, I think) and it was good quality and arrived in good shape. Moreover, they had the backpack that I wanted (a replacement Keen backpack for mine that died after 4 years of daily use) that was 75% off of the original price. (I'm guessing it has been discontinued, so they're selling the remaining stock.) I didn't have to deal with their customer service at all, so I can't speak to that.

I have purchased from them several times and had little problems. I ordered a few pairs of shoes for my kids and noticed them cheaper on another site. I submitted it to their customer service team and after a day or so, I got a response about getting the difference + 10% more. The shipping was free, but not overnight like some other places. The shoes were a lot cheaper so I don't mind having to wait a couple of days to get them :) I hope this helps.

Today is 26 Sept, 2011. I ordered two pairs of shoes three weeks ago. The website allows you to place an order to a P. O. Box but their policy does not allow P. O. Box deliveries, so they shipped the shoes, and I only found out from USPS tracking that it has been returned to sender on 16 September. I called them and provided a physical address. I also responded to customer service automated emails with the same request. I called two additional times, one time they promised to call me back and they never did. On 26 Sept, still no shoes, customer service did not cerdit my money back to my account and did not re-ship the shoes! Conveniently, their manager is unavailable when I demanded to talk to him/her to enlighten him/her about the breakdown in communications and poor customer service relations in the organization. DO NOT ORDER ANYTHING FROM THIS COMPANY! Monika Comeaux

After reading the reviews on this site i was weary of using SHOEBACCA but the shoes were about 50% of the price compared to the rest of the internet so I ordered them anyway. I know what size I am as I had tried on similar shoes (same brand) in a store. I ordered that size and I received my shoes about a week later (including labor day). The shoes are new and perfect. They fit... whatever I am happy with the shoes.

SHOEBACCA did exactly what I would expect. I pay them they send me shoes. Did I try to return them after wearing them for a few days... no. If I were an online shoe company I wouldnt take returns for faulty merchandise that someone else made or size returns with worn shoes. What are they gonna do with worn shoes? Send them to another customer (Imagine how pissed you would be if your shoes looked worn out of the box?) or eat the cost of you not knowing your shoe size or being to lazy to go to a store to try them on?

Give SHOEBACCA a break... Great website with really truly cheap designer shoes.

I ordered from this site because they were the only carrier of my favorite havaianas flip flops, so I found a coupon code from retailmenot.com and placed an order. I hadn't received my package in a week, so I checked the ups tracking number, which said my item was damaged/stolen. I called Shoebacca customer service who promised me a new pair of the same flip flops. After another week without any notifications, I called back to hear my refund is processing. I did not ask for a refund I wanted a replacement. Several calls to customer service and a month later, no replacement, no refund, and no customer service follow-up. Now I have no flip-flops and no money to buy another pair, it's a good thing summer is over. BEWARE of this company because I am not the first customer to have this situation, buy at your own risk.

Honestly, i went onto google shopping and found the cheapest place for the sneakers i wanted (puma RS1's) the first place i did a quick search on for a review and everyone said they never recieved their shoes. So i went onto the next best priced website and that happened to be shoebacca. I found a promo code bought them. THEN i did some searching for reviews and saw only bad things being said about them. I have to say i was very nervous at first, but i got a confirmation email and a tracking number that day, and they shipped them out and had them to my door in less than a week. Not as fast as some shipping companies but good enough for me. I have not dealt with the returns but so far as the purchase goes, everything went really well!

I ordered a pair of Bearpaw boots from this company through their website. It was a great deal at 50% off the original price. But alas it was not to be... I waited and waited for this company to send me an email confirming my purchase... I checked my bank account daily... Finally I called them to ask them if they had received my order... The phone was answered by a lady and I then explained why I was calling... She asked me to hang on... She then proceeded to ask another person about my order... The background noise sounded as though this place was being run out of a house... When she returned to the phone several minutes later, she informed me that the boots that I had ordered were mistakenly put on the site and they wouldn't be able to fulfill my order beacause they didn't have them... I guess I am grateful that they never pulled the money from my account but I will never shop there again... I noticed shortly after this experience that this company was offering a groupon deal... I only wish that I had been a part of this site so that I could have warned others to stay away...

I purchased some shoes for my son and they were too small. He could barely walk in a circle before I had to take them off. I sent an exchange request and they sent me a label. Weeks later I followed up due to no response from them. They advised me that there was wear on the shoes - that they were keeping them and charging me a 50% restocking fee! I demanded pictures and they did show a little rubber rolled on the edge (with an incredibly magnified camera) but nothing that would rate as worn. I AM LIVID and my son is now without shoes. Is this some sort of scam?

Bought a pair of gorgeous shoes, but when I tried them on, they just didn't fit right. I walked around my carpeted house for a good 2 minutes hoping I could convince myself to keep them. But I couldn't. I purposely left the tissue wrapped around the buckle since I didn't need to take it off, and wanted no problems with return. I noticed though, as I put them back in the box, that the sole was painted gold, and my few footsteps had caused a little scratching. Not enough to signal wearing, plus I didn't wear them, and the tissue paper was still on the buckle (what tacky girl where's the tissue paper? I'm not a 20-something black guy who needs tags to prove its new!) Anyway...
These *&^%!'s claim I wore them. They refuse to return my so-called worn merchandies. And they refuse to refund the full purchase price. They're only refunding 50%! Claiming a Re-stocking fee. SO. They are re-stocking worn items?
Stay away from them. Their selection sucks anyway. And that return policy is just ridiculous. I'd rather go barefoot in a Cleveland winter than shop with Shoebacle again! Stick with Zappos and Shoebuy - they know how to treat customers.