ShoesReviews 502

They wouldn't reimburse me for a pair of shoes I had returned. They accused me of wearing them! What? You are suppose to try the shoes on to make sure they fit before purchasing

There was a discoint for a shoes manufactured in 2018, I did purchase them and in less than a month with normal usage, they damaged. Skethcre customer care said: we garantee shoes manufactured in six months only. This is not what the salesman told me in teh purchasing time.

I recently purchased a pair of shoes from Shoes brand, and I have to say, I'm thoroughly impressed. Not only are they stylish and trendy, but they're also incredibly comfortable to wear. The padding on the sole is just the right amount, providing enough support for my feet without feeling too bulky or heavy. Additionally, the shoes are made of high-quality materials that have held up well against regular wear and tear. I've worn them for long hours at work and they've held up great, with no signs of wear or tear. Overall, I highly recommend these shoes to anyone looking for a stylish and comfortable option for everyday wear.

If it looks too good to be true it is. Seller offered for sale a pair of shoes. The email receipt said "cat stickers" and I was unable to cancel the paypal transaction and had to file a dispute.

Very poor customer support, like they make fun of you. For real, you can explain the same things 4 times until they start to perceive that information. And, eventually, you get mismatched shoes. I don't want to discuss the returning process; it's too painful to recall.

After 14 emails, the customer service for this company is beyond bad. Their personnel either can not read or does not have a grasp of the English language. They kept asking me the same questions, to which I had replied in prior emails. Their only solution to sending me the wrong size, color shoe and an accessory that was used (it was nasty and had obvious signs of being worn and broken) was to offer me a 5% credit. At this point I rather not take their lousy 5% and instead find any site i can post a complain about this company. They can keep their 5%!

Everything went really well with the ordering process. Very fast shipping speed. Highly recommend them. Thanks

I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor
Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor.

I wouldn't trust them again

I order shoes from them on 1/26/22 after receiving my order I tried on the shoes and found them to by almost a inch to long. I tried at least 20 times to call which no one will answer and they tell you to please contact them through their web site which Ive done with no reponse. The web sites says they are having troubles with certain return emails and try again later this has been at least two weeks of trying every night must have a stupid person handling the website. I went to consumer reports and found over 500 complaints in 2 years what fraud now am I ever going to receive my funds back I'm now filing a case in small court lets see how far we go if that does not work I'm sure there is a lawyer out there that would sue them for fraud on my behalf. And if your wondering about shoe size being so large I have order same brand in same size just different style and they fit fine. I warning consumers dont do business with this company they dont do returns vary shady I'm not giving up I will never give in ya its 330.00 but its not my way to walk away thinking lesson learned thats whats wrong with people today they dont stand up for the correct things and just give in to being ripped off. The last company that ripped me off spent 200.000.00 in lawyer fees and 14 years in court it cost me nothing and the reward was huge I won shoes.com your going down give me my 330.00 or go 40 rounds with me I never lose
WARNING WARNING WARNING DONT DO BUSINESS WITH THIS COMPANY

I recently bought a good shoes; size 40 and everyone loves the shoe. It was a great fit and so beautiful. I really love it

I used to get great discounts and could find any shoes I needed. Now, and maybe it's since Walmart sold their stake in the company, I can't get a good price or good selection. Example: there are three men's styles of Timberland shoes/boots as I write this review. They used to have 20+.

First attempt to contact them, I was put on hold for 72 minutes. Second attempt I emailed them. I did not get a response. On my third attempt, I emailed them again. Finally got a reply and they told me I had the wrong order number. (FIY: order number was correct). Finally, after 4 days of frustration I received a UPS return label. The return label printed the entire 8 1/2 x 11 sheet of paper. They can't even email the proper size label for UPS. Really? Now they will deduct $8.95 return fee. I will never purchase from them again. ZAPPOS is the only way to go. With Zappos you can print a return label instantly and there are no restocking fees or shipping charges. As soon as UPS scans the return label, the Zappos refund process begins. So sorry I wasted my time on Shoes.com. Beware!

This company is the biggest scam I've ever seen. I ordered a pair of shoes, and immediately got an email confirmation for the wrong size. I then turned around and emailed customer service immediately asking that they correct the error. I received an email back the next day from "Jenna" in customer service that stated she would be checking with the vendor to correct that and getting back with me. Fast forward a week later, with no communication, I receive a shipping confirmation for the wrong size. I reached out again via email (their phone lines are not working right now), and never heard back. Once I got the shoes in (3 sizes too small) I once again reached out that they needed to correct this, as I would not be repaying a stocking fee. The online email I got back was a generic "return your shoes here," with no other help as to getting the CORRECT size. I have since processed the return, and emailed, Facebook messaged, called, and have had ZERO commutation back. I will be calling my bank tomorrow. This company is a scam, and I have no clue how they are still in business.

I ordered slippers on Shoes.com and TWICE they sent me the wrong item and have never refunded me. Customer service gives no response. DO NOT order from them.

This is the second time I have ordered something from here because the price made the shoes a great deal and then my order was canceled from them the next day. I will never order from here again. Do not support businesses that lie about their inventory or draw customers in with deals that they are not going to fulfill.

This website is already terrible. I tried to buy some Clark's Bushacre 3 shoes and they canceled my order. They not only did this to me, but hundreds of other people as well.

Now they have my card information, personal info, home address, and email. I have already gotten 6 emails on 1 day. UNACCEPTABLE. DO NOT SHOP HERE.

Do not order from shoes.com! If you have a return they have no intentions on refunding you & will not issue you a credit or return on your credit card unless you contact the BBB. They do not answer their so called "customer service" phone number (you get a recording) & they do not return emails. I've been trying for over 2 months to get a credit for a return & they will not respond. I wish I had purchased from Zappos in the beginning, even if the price was a little higher, it would've saved me a lot of headaches trying to get a credit! A 1-star rating is even too high for this company & my experience dealing with shoes.com.

This review is for Shoes.Com
I saw a kind of shoe that I love but it showed size 11N. I was able to scroll down the sizes & find my size (8.5 M); I clicked & placed the order. I got a confirm for size 11N. I IMMEDIATELY sent a cancellation & I also emailed customer care. I saw a phone number but it was only M-F (this was a Sunday). I called Monday morning & heard the message, in so many words: "we're way too busy too busy to answer the phone; send an email" which I did again. On Tuesday I got a response that they would look into coancelling my order. On Wed., 3 days after I sent a cancellation, I got a notice that the shoes (the wrong size 11N) had shipped. Fortunately I was able to refuse delivery & of course AXP was notified & refunded my money. Oh and once you're on Shoes.com mailing list you can't unsubscribe. Beware!