TicketmasterReviews 460

I highly recommend this website as my go-to for purchasing tickets. The map feature is exceptional, allowing you to select your desired seat. The venue was conveniently accessible with ample parking, and all facilities were impeccably clean.""'805;;633;;1865''' To grab some best deals. The employees were well-organized, knowledgeable, and friendly. We were fortunate to have VIP tickets, granting us the opportunity to meet Alan Ruck downstairs. The staff went above and beyond in assisting me with navigating the stairs and capturing numerous photos of me with Mr. Ruck. Using Ticketmaster on my phone was a seamless and user-friendly experience. Although our seats were on the stage, there were moments where we faced the audience and performers' backs. Nonetheless, it was an incredible experience to witness the show from the perspective of the performers themselves.

The most awful customer service I have ever seen in my life and They will fee you to death. Will never give this company my money again. They are in a lawsuit now for their $#*!ty ways of business. Use stubhub instead!

I ordered a ticket to the Jeff Dunham show. A day or two, I was told the purchase had been cancelled and I needed to replace it. This process was frustrating and difficult.

Unhelpful company
I have an account I have used for years. Not signed in for awhile so I attempted to sign back in creating a new password. It asked for a verification code via my mobile which I entered correctly and everytime I refreshed page and entered the number it didn't send the code. I emailed customer support as stupidly there isn't a number for the UK in which they told me my number isn't on the Acc. They gave me a code to sign in only for it to ask for my password reset. This isn't what I needed but did it anyways. I decided to created a new account under a different email. This doesn't work either. I contacted ticketmaster on twitter (X) but they told me to email. Then I got frustrated and demanded they deactivate my account in which they said they can't and it has to be me that does it. So now i can't retrieve my tickets and I have wasted my time and my issue is still remained unfixed. I WILL NOT be using this ticket service again...ever. They didn't think ahead when they changed the security authentication as you log in. Completely unhelpful. I have been a customer of this company for years and never experienced anything Like it.

We bought tickets to Gladys Knight for front area and got the very back row. The theatre was 2/3rd full we could have gotten closer seats. We were charged front row price! Total scam.

I hoped to purchase 3 tickets for Jeff Lynne in concert. I knew it would be pricy, but hoped for one with a $100. Price tag (or less). Prices started at $116. Way back, but not 3-you had to purchase in groups of 2 only. Then they rush you through the system expecting you have actually read the Fine Print. HA! You fill out all spaces including your credit number, just before the last fine line
"all tickets in US Dollars. Gee Thanks. Put the tickets from 232. To 315. With the exchange. OK. Then I go to my emails to se if I actually have them. It says that I do, but I will get NO Ticket or receipt. I MUST take my cell to show the ticket purchase. I guess they are much to busy counting the money to actually sent them or let you pick them up. What if your cell is broken or battery dead? Lastly they decided to charge me $ 440.00 Huh? No explanation and I'm sure that No Handling Fee can be $ 125.THIS IS AN INDUSTRY THAT NEEDS TO BE AUDITED AND DESTROYED BEFORE THESE CONS CAN SCAM ANYONE ELSE: SCUM OF THE EARTH>

Another great experience purchasing tickets through Ticketmaster for recent Bryan Adams concert. Charges are high everywhere. So I'm speaking just from my experiences.

Ticketmaster advertised bundle tickets on wrestle mania date for three event bundle and failed to indicate that the tickets are not for wrestle mania! Not until I received my emailed tickets did I see that the tickets are not for wrestle mania! They never indicated what the bundle was for, however logic and the date would imply wrestle mania!
This was a birthday present so I immediately (moments after purchase) tried to exchange tickets. Three + weeks later, videos of the issue, photos of their failure to show that the tickets for sale on wrestle mania are not for wrestle mania: still no money back. Nothing but run arounds, transfers to different departments and more emails! I am utterly disgusted! They admitted to the error but insisted on proof of repurchase before refunding me. What if I don't have an extra $1200 to throw on tickets!?

I happen to have purchased tickets but as it was under my husband's name, I was transferred to a whole other department for more waiting and run around! Utterly insane!

I can't post zero stars? I pay, including the "service fees." Ticket doesn't show up on the app. Says I should look under the My Tickets tab but there is no tab for such. There is a My Events tab but nothing is there. The Chat is worthless. Calling in and get a moron. Finally the guy provides a way for me to print my ticket. Why wasn't that available at first? Worst experience I've had in a long time.

I purchased tickets for a show that occurred on December 9 at the Kia forum in Los Angeles. The Red Hot Chili Peppers were a part of that show and they had an emergency and postponed their performance until March 2. Ticketmaster is refusing to issue the tickets to me, the buyer of StubHub tickets, even though they re-issued the original tickets to me. Essentially, I have no access to the March 2 show, and in fact, the original buyers can resell the tickets a second time if they want to. This is very frustrating and disappointing.

"Easily transfer your tickets on Ticketmaster.com or the app" – I spent half an hour or more last night pulling my hair trying to "easily transfer" tickets to other members of my family. Turns out they had to create Ticketmaster accounts to accept them – and then the tickets are still accessible only on the web unless one downloads YET ANOTHER app. Not everyone has 128 gigs of storage space on their phone.

And don't get me started on all the extra fees. $25 worth of tickets cost $46. And now I found out student tickets to this event are, in fact, free thanks to Kennebec Savings Bank and I could have purchased the tickets – WITHOUT FEES – at the venue. But, of course, there's no refund option. Ticketmaster has the absolute worst online ticketing system and is a thief.

Also, there's no email option to contact them unless it's about three very specific issues.

HIGHLY UNIMPRESSED. WOULD NOT RECOMMEND.

I purchased tickets for my brother's 65th birthday and the tickets never arrived, so I went online and it said they were processing, so I called and they said the tickets will be available on the night of the event. Got there and showed my proof of payment, seat numbers, all of it and they said the tickets weren't uploaded from Ticketmaster. I called Ticketmaster and they said they use a third party ticket agency and are not responsible. But it gets better. I asked for the third party's info to contact them and they wouldn't provide it. I just ate $370 and a blown birthday night with my brother. Tough pill to swallow. And now I'm dealing with their customer relations department in India and they couldn't care less and are washing their hands of it. So I'm stuck.

I purchased tickets through their website. Concert was cancelled and Inwas notified by then nothing needed to be done. When I called to ask about refund that is where the 'fun' began. They told me i had to contact the person who transferred the tickets to me? HUH? I just followed through with what one of their chat line agents old me to do. Now seems 3rd party sold me the tickets.
There was no indication of this when purchasing or trying to download to my phone. My credit card company cannot even verify who has charged me $185 US funds.
Fraud fraud fraud!

Ticketmaster will not credit my account for someone fraudulently using my debit card for ticket purchases. After numerous emails with Ticketmaster, they said they would escalatethe issue to their fraud team which they never did or had intentions of doing. My bank was contacted immediately upon discovery of this issue. I will get my money back. DO NOT use Ticketmaster period. They do not even deserve a star!

Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned / used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.

I didn't get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #. Wouldn't transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere. I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isn't a safe platform either.

Ridiculous hidden fees, only on ticket master could two tickets that cost $35 each turn out to be over $110 in total after fees

I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.

This is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.

Customers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction.

Ticketmaster is a scam. I bought tickets to a show that was then rescheduled for a date the following year that I can't make. You'd think I would just be able to get a refund in a situation like that. It's their "policy" that they don't offer refunds, you can only transfer the tickets to someone else (thank you so much for that privilege) or sell them back to Ticketmaster at a fraction of the price you paid. The evil empire of the music world, I'm never buying tickets from them again if I can avoid it.

If I could give them 0 stars I would. I was told a supervisor would call in 1-2 days it has been a week. They took my tickets back for no reason, I was lied to multiple times. I was buy my tickets thru Ticketmaster but it won't happen again. They are horrible