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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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Hello,
Just want me to send in a little feedback regarding the order number in the email subject line.
Package was delayed, at no fault of VampireFreaks (This fell on FedEx)
Package was visible opened with contents hanging out (can send photo)
Package was received in VampireFreaks branding. Not a fan during the holidays. I did not know it would arrive in a branded bag, or plans would have been made to intercept before gift recipient saw said package.
Again, not a huge issue. Just some general feedback.
Happy Holidays
My order arrived on time and in great condition. I received everything I ordered plus cool freebies. Will be ordering again very soon!
It's easy to find many amazing gifts on the website. Ordering was a breeze and the items were well packed and arrived on time, intact! I had a great shopping experience.
I purchased gift wrap for Christmas. It was very heavy weight paper. Perfect for my Christmas theme and plenty of paper to wrap all my gifts shipping took a few weeks, but when it arrived, it was packaged neatly and just what I needed.
Could never see any tracking info for any of my orders would always say fulfilled on a date and then never show up with any tracking info on any order. And after a bit on one I emailed them and they said it was delivered 2 days before i sent my email. Was weird the first one and the next one were a day apart actually i believe just hours difference. But the products are great. Everyone is going to love em. They did respond back. And everything showed up finally. Will order again and am not sure what happened or why no tracking ever showed up for the orders. But they did. The first one showed really fast as I paid for priority. The second one did not offer it
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Finding what I was looking for was very easy, I love the genre options that make it easy to identify what vibe you're going for. I wuality for the bracelet cuffs, I got one spiked one and two of the celestial chained ones, had very nice quality! The products are very stunning and absolutely worth the price!
Website was easy to requiring less than three clicks to get to something.
Customer service responded promptly and resolved my issue before my order was filled.
Overall, and stoked to order from them again.
Sizing is true to size. At least for the men's t shirts and sweatshirts.
I ordered the hoodie box and subscription box. Everything was pristine and nothing was duplicated. High-quality which impressed me, especially the water bottle.
My stuff was here super fast. Unfortunately we were experiencing flooding but no problems getting it. The quality of the items seems good. Currently wearing my hoodie. :P
Took a bit longer than expected due to black friday sale timing but was kept informed by email of the delay. Still arrived in a reasonable time.
The raven skull joggers are cool and comfy, but the sizing doesn't seem unisex. The small is snug on 5'4 140 lb woman; this looks great everywhere, but at the pockets which pull open from the stretch. I will see how they fit the gift recipient college student on xmas who I would've ordered medium for if I knew the pants were women-sized
Great experience! The website is easy to navigate, quick payment process and the shipment was great.
Vampirefreaks is always my go to for clothes recently, they are quick to respond with issues and when I order from them they usually throw in a nice little treat like stickers, maybe a pin and a cool pen for free. All in all highly recommend them, they have a lot of sizes and accessibility for anyone looking for alternative attire.
Found an item that I wanted on sale, and snatched it up. Everything from finding it to paying for the item went well. Super smooth.
My shopping experience was great. I had no problem with the checkout process. I love every item I purchased. I plan to buy more in the future.
The only problem i have with the boots is the heel of the boot is is digging into my heel near the achiles tendon i think it could be fixed by making area with a softer material or making the hard leather in that area an inch or 2 taller
The order came perfectly. The delivery was very slow and drawn out and a pain but that's not the shipper's fault. It's the post offices fault.
I love shopping here. Before this I had a bad experience when ordering and my package got stolen. And had to fight with customer service to get a credit. Luckily it all worked out
I was shopping for something that a relative of mine would like and found these Tripp pants, they arrived within two weeks and they look awesome! I don't know what he thinks of them yet, but I personally love them and WILL be getting myself a pair!
Very cool offerings for the darkly inclined. I've been pleased with each of my purchases and get complimented on them wherever I go. I am always sure to tell people exactly where to shop!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!