VintedReviews 583

Shoes: Listed as brand new with tag – arrived without tag and not as described. The photo showed studs, but I received decorative stones. I messaged the seller – no reply. Vinted still paid her. Dress: Advertised as never worn, just tried once, new without tags – came clearly used, with visible damage. Severely overpriced for its condition. Transparent item: Listed as blouse/tunic/dress – arrived as a sheer, unwearable piece. I raised the issue, but the seller blamed me and said, "this is how online shopping works." And after all this, she left me a negative review.
I paid a buyer protection fee for what? Vinted ignored evidence, rewarded dishonesty, and allowed false reviews. Now I must delete my profile. This is not buyer protection — it's buyer abuse. Completely unacceptable.

I've been a seller on Vinted for some time, always respecting the rules and offering items in perfect condition. Unfortunately, I recently had a deeply frustrating and unfair experience. A buyer asked to return an item because it didn't fit — even though it was exactly as described and in excellent condition. Normally, this isn't a valid reason for a return according to Vinted's own policy, but Vinted accepted it. Wanting to be kind, I also agreed. The item was returned while I was away for a few days, and by the time I came back, it had been removed from the pickup point. Now I've lost both the item and the money — and Vinted refuses to do anything about it. It is unacceptable that a platform which takes a commission from every transaction refuses to support its users when something goes wrong. Customer service is practically non-existent and takes no responsibility — even when their own return process fails. If you're thinking of selling on Vinted, think twice. This was the last straw for me. I'm leaving the platform and turning to alternatives that actually support and respect the people who make them profitable: the users.

I sold a clearly listed broken iPhone on Vinted, described as defective, no returns, for parts only. The buyer received it, opened the phone, replaced the screen, and then falsely claimed it no longer worked. Despite clear evidence and photos proving it turned on before shipping, Vinted still approved the return. What's worse: Vinted gave me only 24 hours to respond, or I'd lose both the item and the money. The buyer is returning the phone after opening it, meaning parts like the battery, logic board, or other components can be swapped or damaged. I explicitly stated "no returns" in the listing, but it was completely ignored. Support responded with copy-paste replies and suggested I take legal action myself instead of protecting me as a seller. This platform is not safe for sellers — even if you're transparent and honest in your listings. There's no real seller protection, and buyers can abuse the system without consequences. Do yourself a favor and use safer platforms like Marktplaats or eBay where there's better balance between buyer and seller rights.

Great platform, but the customer service is shockingly bad. My verified listing was blocked after I paid to promote it, and they refused to refund me or help because I didn't respond fast enough—despite their own delays. No accountability, no proper support, just automated replies and dead ends. Buyer protection and appeal processes are just as useless. Avoid if you expect even basic support.

As a platform it is amazing but as a customer service if it is possible to give less than one star I would have done that. I sent them the photos that the item is not working properly followed by one email explaining the issue after 2 days they send me email that they release the money to the seller. Although we paid the buyer protection fees but it is just a way to collect money from you that's it.

Vinted has proved to be a very poorly run site for buyers who have the misforune of coming across dishonest and unreasonable sellers/members.
Its a real minefield!
Ive made many purchases recently and been terribly dissppointed by the clothes ive received. The descriptions and photos are often very inaccurate, and there are more unreasonable people than kind honest ones!
Vinted team has failed time and time again to support me whenthings have gone wrong.
I will no long be buying on Vinted.
And an important limitation is,that even if someone deserves bad feedback, no one can give it as the seller will then be spiteful and return the poor feedback. One is trapped in the nicey-nicey game to protect ones one rating. Plus, we cant give feedback if an item is sent back... so no one would know of the failed transactions because the feedback option is not available.
VERY DISAPPOINTING WEBSITE AND SERVICE!

I had my Bag verified by Vinted after getting it authenticated by Real Authentication and also gave them an image of the serial number. I was live with my posting for a number of days and I decided to pay extra to promote it. Then all of a sudden it was blocked. I contacted them and after some delay in a response they wanted all the information again, and as I hadn't replied to this quickly enough the query couldn't be taken further. I asked fot my money back for the extra I paid as it was still within the days I had paid for. No mention of this. The service given is diabolical they seem to forget we are the customers and isn't the way they should deal with us, ie if you don't reply in a certain time etc,

The place is a GD scam. Most of the actual products are okay enough, although I just received a watch that may or may not be broken (may be a dead battery) but the polices should qualify as interstate fraud. It's essentially impossible to return anything, and your only hope is to make a claim within 48 hours of receipt of the item. If you're away for the weekend when it arrives? Tough luck. Couple this with high shipping charges and it's horrible. Stay away.

I recently listed a pair of Apple AirPods (1st generation) for sale, providing all necessary details to verify their authenticity. Despite this, Vinted requested additional proof. I complied by submitting a clear image of the serial number, along with a screenshot from Apple's official verification site confirming authenticity and the date of purchase.

However, my listing was removed without a proper review. Meanwhile, numerous other listings remain active—many showing only a single image or none at all—without the same level of scrutiny.

The response from Vinted was a generic email stating that proof was required, despite the fact that I had already provided it. When I escalated the matter to their legal department, I received the same automated reply, again without any real review of my case.

This is an unfair and inconsistent practice that prioritizes certain users while disregarding others. It is not the first time I have encountered this issue—previously, the same happened with a fur jacket. I provided multiple examples of identical listings that remained active, yet mine was taken down without justification.

Vinted's lack of fair and transparent enforcement undermines trust in the platform and negatively impacts honest sellers.

I sold boots worth 180 euros via Vinted. In the end, these boots were lost by DHL. Vinted had to initiate an investigation since they are ultimately the sender, and I was not able to do this myself. DHL stated that they had found the package, but it is still missing.

Vinted communicated poorly with me throughout this situation. They asked for information, which was part of their protocol, but after that, I never received a response again. I was also unable to send any new messages in the chat. After waiting a few weeks, I had to reach out to them again myself because I wanted an update on the situation and what would happen next.

Their "solution" was that I could contact either the buyer or the courier. Neither of these options helped me. The buyer had already received her money back since the sale was canceled, and the boots were never recovered. And I couldn't contact DHL about the package either, as they consider Vinted to be the sender.

As a result, I am now left without money and without the package. The communication from Vinted was extremely poor. I strongly advise against selling expensive items on Vinted, as the shipping is not insured, and their customer service is unhelpful. You risk losing the items you are trying to sell.

I used to LOVE Vinted, sold and bought on there for years and recommended it to all my friends and family. Then I was charged a duplicate amount for one item... I thought it was a simple fix. I have all the evidence of the error being on their side and have opened numerous support cases with them to provide this only to be met with robotic answers, hiding behind their T's & C's (which actually don't speak of the issue I have...) and them closing the cases without a resolution being found (basically hanging up on me!).
It's not a huge amount of money, but the principle of it NOT being theirs and me needing to RIGHTFULLY be refunded. I will take it further and keep fighting but BEWARE other users! It's all fun and games, until it's not :( Even if I am refunded, I don't think I will use them ever again, which sucks.

This company is lacking logic!
My order was delivered to a COLLECTION POINT, but was delayed for a week, so I didn't collect it. Now, it has been returned to the seller, but I am still unable to get a refund. Their reasons is that I missed compete a part of their form (BUT DIDN'T ANSWER WHAT PART), I didn't provide proof that I don't have the item (DESPITE TRACKING INFO PROVIDED). Additionally, they claim I contacted them too late, even though I REACHED OUT while it was still at the COLLECTION POINT! I ended up without money and the item!

To be honest, it's a love-hate relationship. At first, I made good sales, all smooth and without any problems in the process, and due to a poor decision, I sold my camera and 2 lenses to invest in vintage clothes to sell on Vinted Pro and open a legitimate business.

However, basically, two people bought the product, claiming that it never arrived or arrived damaged, but I never had the chance to explain myself properly, send evidence, etc. It's really disappointing because, as a seller who has sold many products, when a buyer claims they didn't receive it, nothing else matters. You automatically lose your £230. So, I really wouldn't recommend Vinted to anyone, because, to me, what's most important is that both sides, the buyer and the seller, have the same rights, making the decisions fair and valid. There's a lack of ethics, professionals who are properly trained and qualified, and, above all, support for buyers who use scam pages. In the end, I lost over £230, and they simply ignored it, moved on, and started making my page less visible, even though I always had several sales every week and over 100 items available.

NATASHA COSSO

As a hobby I made some earrings and posted them on Vinted. Shortly Vinted blocked my account not specifying the reason. Upon appealing they come back to me saying they found the item ( not saying which item of the 7) being counterfeit. At no point did I mention the name of any brands posting the earrings since as mentioned above these are hand made. Not sure how they got to this impossibly unrealistic conclusion... So I've asked them to review it again and if possible specify the item they have issue with. They just came back to say they reviewed the account and stick to their decision. Not even made an attempt to clarify what's their issue.

They really just could have said "we can't bother to actually have a look and have enough users without you. Go to the competition!"

If I can give them 0 stars I will definitely do. When I posted my items to sell them I got a notification that it was deleted because the pictures are not mine so what I did is I submitted an appeal and in the appeal. I said that I will take a picture of the items with the same background and also I will do a thumbs up besides them. And I did that then they refused it again and said because the pictures exist in different websites. This is stupidity at its finest. I contacted them again and told them I can take another picture of them and write down a paper with some information then they said the same thing and threatened me that I should not take this violation again.

This is the worst customer service ever their names are Dima and Tomas. They have to fire this stupid customer service team immediately.

Please give them a one star review I checked also the other reviews they scam people. Please be careful

No protection for sellers at all. Now I'm left out of pocket trying to help my child get a little pocket money selling his stuff, when my transaction was suspended & we didnt get our item back. You are nothing but a scamming set of douche bags & your site needs shutting down!

I purchased a pair of Dr. Martens shoes on Vinted, only to discover that they were counterfeit. When I contacted Vinted, their response was dismissive and focused only on their 48-hour reporting policy, which left me with no options for a refund. They allowed fraudulent activity to go unchecked. Please be cautious when buying from Vinted. I would not recommend this platform based on my experience.

I purchased an item on Vinted that was described as in good condition. Upon arrival, it was completely broken and leaking oil. I promptly provided detailed evidence to Vinted's support, but they dismissed my claim and released payment to the seller. Their handling of the situation was unprofessional and contrary to their Buyer Protection policy. I advise caution when using Vinted, as their customer support may not effectively address issues.

Sehr enttäuscht von der Zusammenarbeit mit Vinted. Eine Jacke ging in Frankreich verloren, und ich wurde nicht entschädigt. Auf zehn Beschwerden zu diesem Problem habe ich nie eine ehrliche Antwort erhalten, sondern später nur generierte Antworten von künstlicher Intelligenz. Alles in allem sehr schlecht. Ich beende die Zusammenarbeit, denn in den letzten Jahren hat sich der Service stark verschlechtert. Mitglied Fashion.com14.

I have used vinted almost daily for the past 6 months or so. I come across dozens of counterfeit items being passed off as branded and generally report it to the customer team. They always send the same bland response about not breaching their community policy (which this clearly does)