Worst return policy I have ever seen in a store. Will not be shopping here ever again. Despite COVID and their stores being open for shorter hours they won't accept my return a week late. No other stores have this crappy of a policy. Waste of money for poor quality clothes.

I hate this store. Customer service both in-store and online is horrible: they just lie to you and give you the run around because they don't care enough to help their customers. And I'm speaking after having contacted multiple agents over the course of a month. Never again am I going to shop at this terrible outfit.

Good selections of cloths. They have amazing collections of trendy and classy outfits. I really liked the jeans and the top which i recently bought for my self and it turns out so pretty. I have never expected such great fabric quality at very reasonable price range. So, i am very happy with my purchase.

I was very anxious to receive my new cloths! I opened this email thinking that my items had come in. I had checked the tracking and it said it was due in on 6/5/21. Two days later and still no cloths, my tracking number is not in the system and when I wrote to ask what happened I had no response. Can anyone say RIP OFF? I don't have the money to go out and buy the cloths I need so badly so thanks for literally NOTHING but taking what little money I had.

I would give 0 rating but that's not allowed. The GM was annoyed my returns where holding up her line, even though I pre-explained I had a lot of returns at the moment. I expressed frustration over not being able to return a couple items. She got annoyed with us and started cursing at me and refused to ring me up for the last three items that I was going to purchase for that day. She walked away and I push those items from the counter onto the floor and cursed back at her. She came from behind the counter and pushed a rack of clothes on top of me, Which made me fall to the floor. Her and two other employees grab me by my hair and drag me behind the register and proceeded to beat me. I have a 2 x 6" wound on my right leg, a head laceration approximately in the middle of my forehead, she exacerbated already current conditions such as fibromyalgia and severe arthritis. I had to be helped out into the lift and I'll end up to my apartment when the wife drop me off. I Ended with her a 2 employees beating and assaulting me in store. The GM name is Sebreonia Goodman and this was the store at 200 E Pratt at, Baltimore, Maryland *******, in the gallery mall inner harbor, below are bruises from the locked and hitting me.

We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.

I placed an order on 6/24. I got an email notification telling me it was shipped however it sat waiting to be picked up for 4 days. I was told it would be here by 6/30.
I check tracking again and my stuff didn't move for 6 days. I was told it would be here yesterday 7/2 from FedEx. No. It was not. Here we are day 9 and my stuff still isn't out for delivery.
Forever 21 needs to partner up with a different carrier. Every FedEx experience I have ever had is horrible.

I purchased this bodysuit. It looks like a good quality in the picture, but don't be fooled, the strap looks like a 6 years olds art and craft. It's low quality, I would not recommend this to anybody, unless you want to be half naked while walking. So I guess I'll just hang this on my wall as a "decor"!

I have ordered online several times and have never had an issue. Today I placed an order and put in a 20% off code that was promoted all over the website. The first time I tried to put it in it said it couldnt be applied and instead kept giving me a discounted $6 off. I have no idea where this came from. Tried again and all went through. When I got my order confirmation the 20% promo code was missing and the only thing on there was that rinky dink $6 off discount that I didnt apply. Called customer service to get a refund on the additional $10 it charged me since it took off the 20% promo code discount. I informed them there was a glitch on the website and wouldnt even allow me to log in. They said there was nothing they could do except cancel the order and I could keep retrying. It's not the customers fault the website is glitching, I shouldnt be inconvenienced and have to keep replacing and cancelling an order over and over. Wont buy from them online ever again!

I decided to reluctantly give this company another try! Huge mistake! Of course my delivery date changed last minute, which ok fine, than the next delivery date came and no pkg. I spoke to customer service and was lied to. The person told me it was just delivered, so I go to the post office and no pkg. I speak to another customer service rep who confirms it's not delivered but would guarantee it would show up by 9:00 that night or call first thing in the morning for a full refund. Of course I could see the pkg hadn't even left the state it was shipping out of. So fine, the next day I get up to call after the pkg didn't arrive but surprise! Customer service just so happened to he closed that day for some reason. Meaning I was lied to once again by customer service. So I have to wait until Mon to speak with someone. Mon I explain I had been lied to repeatedly, cancel the order and refund me as I was promised I would be days earlier. I was assured yes, we have put in for a refund for you, you will be refunded. Several days later the pkg arrived and I get an email from customer service stating my pkg arrived no refund would be given. Now I was already told days prior the refund was issued mind you. I explained I no longer needed the items and since they were still in their state to cancel the shipment, all of which I was told was done. Essentially all they did was lie and by themselves more time for shipping. Since it would have taken about a month to ship the items back, get the return process and get refunded I didn't bother at this point because to be honest I doubt I would have ever been refunded anyways. Such horrible customer service and service in general! Refunds take weeks, shipping is never on time. It's easier to throw something away and cut your losses than try and exchange or refund! Sad

Received the wrong jacket, contacted customer service asked why I was given wrong jacket rep said he didn't care about good customer service.

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

The customer service was terrible especially the lady with the accent and when I called again the man was rude. I was suppose to get a refund because my order got cancel and I even had the email stating that I would receive my refund. I called several time and request to speak to the manager. I was on hold for over a hour and never got to speak to the manager I will not spend my hard earn money on this website anymore since I their are other websites that I can buy clothes from I use to love this store but now itS clothes are poor quality and customer service is very rude. I will tell everybody I know to stay away. I will put it on my social media accounts and my YouTube. Horrible company!

I almost forgot about Forever21 until I saw a promotional email stating their sale items were up to 60% off, which seems to be the norm these days given that the popularity of this brand is going down.

OVERALL QUALITY: 5/10

SHIPPING: Almost 4 weeks =/

I purchased $200 worth of workout attire, jewelry, and a few random clothing pieces. It was honestly not worth spending the money on since the quality wasn't the best. While Forever21 was great in my teens, I wouldn't really recommend it now that I'm in my mid-20s. There are far better online stores you can shop at that are reasonably priced.

Anyway, the only item out of the whole purchase that I wore out was this dress which I will include a picture of.

I will not be ordering again online. One is because they use fed ex smartpost. Its a horrible service. Hopefully I will get the before Christmas because seeing as my packages went to every little in town in texas then was supposedly sent it the post office where you can't keep track of your package anymore. I really dislike companies that use cheap methods for shipping. I will stick with going to their stores. At least I will see the clothes immediately instead of waiting for 3 weeks and counting

For awhile I was ordering from Forever21 quite often. Upon my latest order I had an issue. I was confident that they would be able to provide a resolution that made sense. My package showed it was delivered yet it was no where to be found! They said they would check with the carrier. No one ever contacted me back. When I contacted them they said it was delivered to me (It wasn't) and that they couldnt do anything. Now I am out $200. I will not be ordering from them ever again and caution anyone who is considering placing an order. They will NOT help you if you have an issue and it could end up costing you. Not to mention, it's actually a FTC violation for them to deny a resolution.