GettransferReviews 716

Remeber, gettransfer.dont have drivers they are just a platform, the drivers dont have any contract whit this company, some drivers dont are a certifying drivers they dont have VTC formation. Most used vehicles have no accident insurance across Europe.
You consumers lose their travel money if the driver doesn't show up, you're even aware of the service you're buying, keep all of this in mind and more. Drivers not qualified to practice the profession is what this platform offers you, not to mention that the poor poor drivers who provide services to this platform are left without 30% of the money you pay for the trip offered. And you are taken away a 15% of the value of it. Don't be fooled by this platform. Here's my tip...

Tried to charge me $50 additional because the driver OFFERED to drop me off three doors down from the drop off location. Absolutely never using this service again. If you use this service get out of the car at your designated drop off location. In my situation, my airbnb did not show up on GetTransfers map, so I selected the nearest public hotel. When we arrived, the driver offered to take us 3 doors down to our airbnb. I didn't realize they would later try to ask me for $50 for the 90 meter difference. Good luck and beware when booking with this company.

Never again!

In total their drivers didn't show up twice and what these people did is they returned the money but not to my card but to my Gettransfer account only thus making me order again. This time I had to book a transfer from Bratislava to Vienna on the 21th of July after ACDC concert (couldn't prebook elsewhere but Uber surprisingly appeared to be cheaper at a place). The driver first asked me if I could cancel my trip and pay him cash and then he told me he can't reach the concert and we agreed that I come by railroad to the main station having spent 25 euros extra. He was 1 hour late! As it turned out he brought other people from the concert and only then us making two times more money. Gettransfer of course took prepayment and when I wasn't sure the driver was coming to pick us up at all, Gettransfer weren't reachable. There's no way you can chat or call them. You can just leave a claim for them to consider. And you know what they answered me thereafter (in 1 day after the trip)? They asked to provide them the trip number. I haven't been using them for more than a year by then, couldn't they just find the trip no. By themselves?

This is a company which takes money, doesn't control their drivers at all and in case of problems you have to chase them after and most likely will not get the money back but just on Getransfer account (read their rules). Must be stupid to use them!

On July 10,2024, I ordered a taxi through them in Bulgaria from Sofia airport to Lozenets, paid 174 euros. My flight was slightly delayed, which I immediately warned them about and received confirmation from the taxi driver that he would wait for us, no problem. Upon arrival, the taxi driver refused to take us because, according to him, the company did not transfer the money to him, and he agreed to take us only in cash. Since I was with my family and it was already late, we went. The trip cost an additional 200 euros. The company refused to return the 174 euros paid, allegedly it had already transferred it to the taxi driver. But I saw in the taxi driver's phone that he canceled the trip in correspondence with the company and it is unlikely that they transferred the money to him.
In general, this is a company of scammers, and perhaps taxi drivers also work in conjunction with them. I don't recommend anyone to use their services unless you want to lose money.

Gettransfer was pleasantly surprised by the ability to order child car seats. Traveled with a small child and it provided extra safety and comfort. Very caring service!

We ordered a Gettransfer from Barcelona airport to the hotel. Everything went perfectly - the driver was waiting for us with a sign, helped us with our luggage and took us to the place quickly and safely. The car was clean and comfortable.

We ordered a Gettransfer from the airport to the hotel. Everything went perfectly: the driver met us with a sign, helped us with our luggage and took us to our destination quickly and safely. The price was quite reasonable. The only thing that could be improved is the availability of Wi-Fi in the car, but it is not critical. Recommended!

Used GetTransfer for a trip to the airport. Everything was clear and organized, the driver was on time, the car was clean and comfortable. In general, I recommend the service for comfortable and safe travel.

GetTransfer is a great choice for traveling around town or out of town. I liked that you can immediately see the price and choose a convenient time and place to pick up the car. The drivers are courteous and the cars are comfortable. I didn't notice any disadvantages!

Used GetTransfer while traveling abroad. Quickly placed an order through the app, the driver arrived on time, drove me to the hotel without any problems. It is convenient that you can choose a car according to the number of passengers and luggage.

GetTransfer is a great way to get to your destination quickly and conveniently. The prices are affordable and the drivers are professional. Recently used the service at the airport, the driver met me with a sign, helped me with my luggage. Very satisfied!

GetTransfer is a very convenient service! I used it several times in different cities, everything was always perfectly organized. The drivers are polite, the cars are clean and comfortable. Especially convenient that you can choose the type of transportation in advance and add additional services, such as a child seat. I recommend!

Everything was organized perfectly, the driver is professional, the car is clean and cozy. Everything was organized perfectly,

This platform is a scam. They advertise themselves as a low cost platform but if low cost means not paying drivers, then it is super low cost.
It works like an auction, as requests from passengers are received, they are sent to all carriers to receive bids (offers). Typically the lowest offer is accepted.
What they don't say is that they charge the driver up to 28% in commission, depending on the commission system, and an additional 35% of the amount offered to the passenger.
They make a lot of money but still owe money to drivers.
They owe to my company €1500 since November 2022. They promised to pay but they have only been delaying and postponing. As compensation (they say) they offer a lower commission value of 1/2... But now, as if they decided to continue postponing payments for more recent trips.
Is this a trustworthy platform?
We, the drivers, pay our taxes, pay diesel, tolls, insurance, car maintenance and give our best to drive the passengers but we are not getting paid.
Please stop using gettransfer. Use other platforms instead, there are so many to choose and even more affordable than using these thieves.

SCAM - DO NOT USE UNDER ANY CIRCUMSTNCES

I paid £1,000 for a return transfer from Denver to Aspen. Driver never appeared leaving me and my child stranded at the airport, late and with no means of transport.

In Short - GETTRANSFER agreed to refund, which I have in writing, and told me several times that it would be refunded to my account. This has never happened and now they have gone radio silent.

Disgrace of an organisation and I would advise you to read the many reviews of people like me who have been scammed in similar way.

The price is higher than you order in airport and be carefull if due the weather condition you get late, they will take your money and say, you were late.

Do not travel with this company. I am a driver who has been working for the company for about 1 year. I still have not been paid for the trips I completed in August 2023 and May 2024. Despite hundreds of e-mails and phone calls, they have not paid me in any way. They take 25.5% commission from us, the drivers, and you, the passengers, pay close to 20% commission under the name of service fee. In other words, although they take a horrible commission of 45% from a trip, they still do not pay even 3 cents that we drivers earn with the sweat of our brow. They closed my account and blocked my e-mail and phone calls because I wanted my money.

In general, my transfer using GetTransfer went fine. The driver was a professional, and the service was at the proper level. I can recommend the company.

Attended a conference and used GetTransfer for the duration. The drivers were punctual and knew the best routes, making sure I was never late.

Organizing a group trip can be hectic, but GetTransfer made it smooth with their efficient coordination and spacious vehicles.